Below is the response I received from Quest regarding my DHT
lab work. I thought the response was extremely professional and I now have a projected date for my results. For the sake of privacy I deleted the name and direct extension of the person who wrote me.
Thank you for your inquiry regarding your test
results. We have investigated your test
order from April 7th and unfortunately the Dihydrotestosterone test
is still in progress. The laboratory that performs the test
is located in Chantilly, Virginia and we have been in contact with them several times over the past 24 hours. Due to issues beyond our control, the assay hasn’t performed up to quality standards. The laboratory is working to release results as quickly as possible. While the delay causes increased anxiety for our patients, it is necessary to ensure correct results are reported so that treatment decisions are reliable. We have been informed by the testing laboratory that they expect your test
to report on Friday, April 28th. My office will continue checking with the lab to make sure that this deadline is met.
I apologize for the delays and fully understand your frustrations. We have escalated your concerns to the Medical Director for the laboratory in Virginia. Should you require additional assistance, I can be reached at 800-800-1749.
South Florida Director of Client Services