What an incredible first day—far beyond anything we could have anticipated. We are truly humbled by the overwhelming support, trust, and enthusiasm from the community. To everyone who placed an order, reached out with kind words, or simply gave us a chance: thank you. Your belief in what we’re building means everything.
We want to make one thing clear—while we may be new to the online space, we are not new to the performance supplementation industry. Our roots run deep, and our products have been tested, refined, and trusted for years behind the scenes. The standards we hold ourselves to are among the highest in the industry, and we will continue to uphold those standards with every single order.
Before launching, we made it a mission to do our homework. For the better part of a year, we quietly studied the forums, observed community expectations, and analyzed every major U.S. competitor—from packaging and shipping practices to supply chain reliability and customer service. We purchased and tested products from nearly every established source, not to imitate, but to understand. We took the best ideas from across the board and improved upon them, shaping a brand that we believe brings unmatched quality, consistency, and value to the table.
We want to be your go-to source, and that means more than just offering great products—it means listening. We value constructive feedback just as much as we value praise, because it’s that honest input that allows us to evolve and improve. Critique, when rooted in authenticity, is welcomed and respected.
That said, we will not engage in disingenuous conversations or be distracted by negativity for the sake of drama. Our focus remains where it should be: on the customers who believe in us, who ask thoughtful questions, and who understand what we’re here to do. We’re answering DMs all day, and we’re here for you—consistently, transparently, and unapologetically focused on quality.
We’re not just here to participate—we’re here to set the standard. And based on the start we’ve had, it’s clear we’re well on our way.
With sincere appreciation,
The Primal Pharma Team