Hello, usually, our package to the USA by special shipping line will take 15 working days to arrive. But recently USPS line is pretty pretty slow, take 25-30 working days. I believe when the rep send you the tracking number they will tell you the ETA. If they didn't told, that is our fault.
Our company don't haver resend policy if package get seized. If the salesperson apply extra package to maintain a long-term business relationship, all the cost is on the salesperson. I will suggest you directly talk with your rep and find a workable solution together.