Hey just wanted to upload this conversation as it's an immediate loss for me and even a little bit of customer service could have easily avoided it.
For background I've ordered from a few different vendors already and never had any customer service problems like this.
I submit a very large order around $1400USD, right off the bat they took my money without telling me that they don't even have the product I wanted in stock, as they already have my money I negotiated a change to a product I really didn't want but I figured I would just be chill about it and not give them a hard time.
Right after the funds were taken (3 hours later) I realized the address I provided could no longer be used and I asked to change the address, but they just started to ghost me until Monday.
In the end they sent me the USPS tracking meaning it's going to the wrong location and is a complete loss at that point. And they have gone ghost again.
Curious what y'all think, in my head this really doesn't seem like my fault, I don't know of any other reps that just ignore you as soon as the order is sent to them.
I find it funny how they are blaming me saying I requested a change days later and telling me I can't complain lol
For background I've ordered from a few different vendors already and never had any customer service problems like this.
I submit a very large order around $1400USD, right off the bat they took my money without telling me that they don't even have the product I wanted in stock, as they already have my money I negotiated a change to a product I really didn't want but I figured I would just be chill about it and not give them a hard time.
Right after the funds were taken (3 hours later) I realized the address I provided could no longer be used and I asked to change the address, but they just started to ghost me until Monday.
In the end they sent me the USPS tracking meaning it's going to the wrong location and is a complete loss at that point. And they have gone ghost again.
Curious what y'all think, in my head this really doesn't seem like my fault, I don't know of any other reps that just ignore you as soon as the order is sent to them.
I find it funny how they are blaming me saying I requested a change days later and telling me I can't complain lol
