Payment was confirmed for me on the 27th of November as well. On the 1st of December I reached out on Telegram about when I would receive tracking. They stated that it would be shipped the next Monday. Had not heard anything since so reached out again on 4th of December and received the response that packages had been delayed due to warehouse inspections lately. The package has arrived at the freight company today and I should receive tracking soon.
Communication through Telegram has been decently fast and responsive, but I agree with the overall sentiment that there needs to be better upfront communication in general.
I'll update when I receive the package about the contents and quality.