I ordered a 100iu kit of their "Live Well" brand gh and two bottles of Serono "Saizen" gh. I tried the Saizen first. It stung and I got a rash so I did some research and was convinced I had fakes. I emailed Serono, the makers of Saizen, and they emailed me this:
"We just received confirmation from our global colleagues that the product labeling and packaging depicted in the photographs you provided is not consistent with any product manufactured by our company, globally. In order for us to further assist you in investigating the product we would require the product to be shipped to our labs for testing, along with any packaging materials and inserts you may have received with the product. Would you be willing to provide this information to us?"
Thank you,
US Customer Service
Market Access & Customer Solutions
EMD Serono
A business of Merck KGaA, Darmstadt, Germany
EMD Serono, Inc. | One Technology Place | Rockland, MA 02370 | USA
Customer Service 888-398-4567 | Product Security 877-686-2709
"We just received confirmation from our global colleagues that the product labeling and packaging depicted in the photographs you provided is not consistent with any product manufactured by our company, globally. In order for us to further assist you in investigating the product we would require the product to be shipped to our labs for testing, along with any packaging materials and inserts you may have received with the product. Would you be willing to provide this information to us?"
Thank you,
US Customer Service
Market Access & Customer Solutions
EMD Serono
A business of Merck KGaA, Darmstadt, Germany
EMD Serono, Inc. | One Technology Place | Rockland, MA 02370 | USA
Customer Service 888-398-4567 | Product Security 877-686-2709





