shenky
New Member
Disagree. We run one of the best customer service on the market with 24/7 live support. Yes the agent may sometimes not know the details and forward the issue to the upper management and it may take some time but in 99% of the cases we are able to assist our customers promptly.
I did not say you don't pull through, but here's my experience:
I spent 60 dollars to transfer money to "My wallet" (enough for me not to want to deal with Naps) because they werent accepting wire. When money was credited to my wallet, it was short 17 dollars. I wired EXACTLY enough for order, so this fucked me up. I immediately contacted 24/7 assistance.
I told operator my issue. Operator said my bank charged me. I said no, they didn't because I paid for it beforehand. Operator told me to calm down. I said I was calm, just irritated that I have to do this. Operator hung up on me.
I send in a ticket. Tickets say they are answered in 24 hours. DId not hear back for 2 days. At this point, I figured I wouldn't get money back, so placed my order. I send in another ticket. Ticket got closed. I send in another one, they finally answer. By this time, order is shipped. This is what I mean by it being a hassle. You did refund my wallet, though, but ill probably never use it.
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