FAQs Red Box Highlighting

Red Box Highlighting FAQ​

What is a red box highlight?​

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A red box highlight is a visibility marker used by MESO-Rx to draw attention to real, first-hand customer issues that may be relevant to harm reduction. It helps important posts stand out so members can see how issues are handled.

Does a red box mean a source did something wrong?​

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No. A red box is not a judgment, accusation, or finding of misconduct. It simply indicates that a qualifying customer issue has been identified and is worth community visibility.

Why is this post highlighted?​

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Posts may be highlighted when they involve:

• A real customer
• A specific off-forum transaction between a member and a vendor
• An unresolved issue or early warning sign
• Information other members would reasonably want to see to reduce risk

Highlights are applied more sensitively in underground markets because normal consumer protections do not exist.

How do I get my source complaint or warning more visibility?​

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Post your experience publicly and in good faith, include transaction-specific details, and focus on facts rather than opinions or personal attacks. If your post meets the criteria, report it using the forum post reporting system or send a direct message to the moderation team so it can be reviewed for highlighting.

Do I have to try to resolve the issue privately first?​

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No. MESO-Rx encourages public reporting of legitimate source issues so risks and patterns are visible. Private communication may be used for logistics, but it is not required and should not be used to suppress transparency.

Why wasn’t my post highlighted?​

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Most posts are not highlighted. Common reasons include:

• You were not the customer
• The issue was second-hand or speculative
• There was no specific transaction
• The issue was minor and being handled in good faith
• The post focused on opinions, pricing disputes, or general reputation

Can vendors ask me to take my post down or move it to private messages?​

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No. Pressuring customers to remove, edit, or keep issues private as a condition for help is not acceptable. Good-faith public reporting is allowed and protected.

Are red box highlights removed once an issue is resolved?​

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No. Highlights remain so the community can see both the issue and how it was resolved. Resolution updates are encouraged to be posted in the same thread.

Does MESO-Rx investigate or resolve these issues?​

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No. MESO-Rx is not involved in transactions or resolutions. The forum provides visibility and context for harm reduction, and all transactions and outcomes remain solely between the customer and the vendor.

 

[MESO-Rx Administrator]

Model Examples of Highlight-Eligible Member Posts​

Orders Exceeding Stated Timelines​

I am posting to document an issue with my own order.
Payment was sent on March 3 and confirmed the same day. I was told the order would ship within 5–7 days.
As of today, March 20, the order has not shipped and no tracking has been provided.
I am posting publicly because the stated timeline has been exceeded. I will update this thread if the order ships or the issue is resolved.

Refunds Discussed but Not Completed​

This post relates to my own transaction.
After an issue with my order, the source agreed on February 10 to issue a refund and said it would be processed shortly.
As of today, February 24, the refund has not been received and no confirmation has been provided.
I am documenting this publicly since the issue remains unresolved.

Incorrect, Partial, or Substituted Products​

I am posting about my own order.
I received my package on April 6. One item was missing and another item was substituted without prior discussion or approval.
I contacted the source the same day and was told they would check on it. There has been no follow-up.
I am posting publicly to document the issue and will update if it is corrected.

Repeated Missed Promises or Shifting Deadlines​

This concerns my personal order.
I was told the order would ship on March 5, then March 9, then March 13. None of those dates were met.
Each time, the explanation changed, but there is still no shipment.
I am documenting this publicly because the deadlines continue to shift without resolution.

Prolonged Silence After Payment​

I am posting to document a communication issue with my own order.
Payment was sent and confirmed on February 1.
After that, communication stopped. I have followed up multiple times over the last two weeks with no response.
I am posting publicly because the issue remains unresolved and communication has broken down.

Customer-Initiated Testing With Unacceptable Results​

I am posting this as a customer who paid for independent testing.
I purchased this product from the source listed here and later had it tested due to concerns.
The results showed a significant deviation from what was advertised. I shared the results with the source, but the issue has not yet been resolved.
I am posting publicly so others can evaluate the information themselves. I will update if there is a response or resolution.

Unacceptable Vendor Behavior: Pressure or Retaliation​

I am posting to document how my issue has been handled.
After raising a public post about my unresolved order, I was contacted privately and told assistance would only continue if I removed or edited my post.
I was also told that public reporting could affect future service.
I am sharing this publicly because I believe this is relevant for transparency. I am still open to resolving the underlying issue and will update if that happens.