FAQs Why Some Source Complaints Are Highlighted and How to Report Issues Properly

MESO-Rx uses red box highlights as a targeted harm-reduction tool. Highlights are applied sparingly to bring visibility to real, first-hand customer issues arising from off-forum transactions between members and vendors, which may pose risk to others, particularly in underground markets where normal consumer protections do not exist.

A red box highlight is not a punishment, accusation, or finding of wrongdoing. It is an early-visibility mechanism, not a verdict.

Most posts are not highlighted.

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When a Post Can Be Highlighted​

A post may receive a red box highlight only when all of the following conditions are met:

• First-hand customer involvement
  You personally placed the order or paid for the service.
• A specific transaction is involved
  The post clearly relates to a particular order, payment, shipment, refund, or service outcome.
• A transactional issue or warning sign exists
  This may include:
  • Payment accepted with delayed or missing fulfillment
  • Orders exceeding stated timelines
  • Refunds discussed but not completed
  • Incorrect, partial, or substituted products
  • Repeated assurances without visible progress
  • Communication that becomes inconsistent or stops
  • Customer-initiated testing tied directly to your own transaction
• The issue is unresolved or trending toward breakdown
  The matter has not been clearly resolved at the time of posting, or shows signs that resolution is becoming uncertain.
• Relevant context is provided
  Such as timing, payment method, communication attempts, or other transaction-specific details.
• Good-faith presentation
  The post focuses on facts and outcomes, not insults, speculation, or personal attacks.
• Harm-reduction relevance
  A reasonable member would benefit from seeing the issue early to avoid potential financial loss, service failure, or product risk.

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Community Reporting and Consistent Application​

The effective application of this policy relies on community reporting. Members are encouraged to report posts that meet the criteria for red box highlighting so MESO-Rx can identify qualifying issues and apply the policy consistently and fairly. Reports may be submitted using the forum’s post reporting system or, if needed, via direct message to the moderation team.

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Lower Threshold in the Steroid Underground​

The Steroid Underground operates in a high-risk, low-recourse environment. Members lack chargebacks, consumer protections, and legal remedies.

For this reason, MESO-Rx applies a more sensitive, precautionary standard in the Underground. Issues may be highlighted earlier than in conventional marketplaces when they suggest elevated risk, even if total failure has not yet occurred.

In this context, highlights function as early warnings, not judgments. In Underground transactions, communication breakdown alone may justify earlier visibility.

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When a Post Will Not Be Highlighted​

A post will not be highlighted if any of the following apply:

• You are not the customer who placed the order or paid
• The information is second-hand or hearsay
• No identifiable transaction is involved
• The post aggregates other people’s complaints
• It concerns price disputes, negotiation, or buyer’s remorse
• The content is speculative, opinion-based, or reputation-focused
• The post contains insults, personal attacks, or emotional venting
• The criticism is non-transactional or off-topic
• The issue has no meaningful harm-reduction relevance

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Public Reporting, Retaliation, and Transparency​

MESO-Rx encourages members to report source-related problems publicly and in good faith so risks and patterns are visible to the community. Private-only reporting is not required and must not be used to suppress transparency or quietly minimize recurring issues in underground markets.

Members are not required to resolve issues privately before posting.

Unacceptable Vendor Behaviors​

The following are considered serious transparency concerns and may themselves justify highlighting or increased scrutiny:

• Pressuring customers to keep issues private as a condition of assistance
• Suggesting that public reporting will delay or prevent resolution
• Threatening loss of service, support, or future orders due to public complaints
• Conditioning refunds, reshipments, or compensation on post removal or edits
• Demanding complaints be moved to private messages to avoid public visibility
• Blacklisting or penalizing customers for good-faith public reporting
• Intimidation, coercion, or guilt-based pressure
• Coordinated efforts to suppress or downplay negative feedback

Private communication is a tool for resolution. It is not a requirement for silence.

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MESO-Rx’s Role and Limitations​

MESO-Rx is an independent discussion forum that hosts user-generated content for educational and harm-reduction purposes only. MESO-Rx is not a party to any transaction between members and vendors and does not participate in, facilitate, broker, verify, guarantee, or resolve transactions discussed on the forum.

MESO-Rx’s harm-reduction role is limited to providing information, visibility, and context through open discussion and consistent policy application. This function does not constitute mediation, endorsement, enforcement, or involvement in any transaction.

MESO-Rx does not handle payments, orders, deliveries, refunds, or dispute resolution, and cannot compel action by any party. All transactions occur entirely at the parties’ own risk.

Red box highlights do not represent findings of fact or conclusions regarding legality, fraud, or misconduct. Any resolution remains solely between the customer and the vendor, and forum content does not replace individual due diligence.

 

[MESO-Rx Administrator]

Red Box Highlighting FAQ​

What is a red box highlight?​

A red box highlight is a visibility marker used by MESO-Rx to draw attention to real, first-hand customer issues that may be relevant to harm reduction. It helps important posts stand out so members can see how issues are handled.

Does a red box mean a source did something wrong?​

No. A red box is not a judgment, accusation, or finding of misconduct. It simply indicates that a qualifying customer issue has been identified and is worth community visibility.

Why is this post highlighted?​

Posts may be highlighted when they involve:

• A real customer
• A specific off-forum transaction between a member and a vendor
• An unresolved issue or early warning sign
• Information other members would reasonably want to see to reduce risk

Highlights are applied more sensitively in underground markets because normal consumer protections do not exist.

How do I get my source complaint or warning more visibility?​

Post your experience publicly and in good faith, include transaction-specific details, and focus on facts rather than opinions or personal attacks. If your post meets the criteria, report it using the forum post reporting system or send a direct message to the moderation team so it can be reviewed for highlighting.

Do I have to try to resolve the issue privately first?​

No. MESO-Rx encourages public reporting of legitimate source issues so risks and patterns are visible. Private communication may be used for logistics, but it is not required and should not be used to suppress transparency.

Why wasn’t my post highlighted?​

Most posts are not highlighted. Common reasons include:

• You were not the customer
• The issue was second-hand or speculative
• There was no specific transaction
• The issue was minor and being handled in good faith
• The post focused on opinions, pricing disputes, or general reputation

Can vendors ask me to take my post down or move it to private messages?​

No. Pressuring customers to remove, edit, or keep issues private as a condition for help is not acceptable. Good-faith public reporting is allowed and protected.

Are red box highlights removed once an issue is resolved?​

No. Highlights remain so the community can see both the issue and how it was resolved. Resolution updates are encouraged to be posted in the same thread.

Does MESO-Rx investigate or resolve these issues?​

No. MESO-Rx is not involved in transactions or resolutions. The forum provides visibility and context for harm reduction, and all transactions and outcomes remain solely between the customer and the vendor.

 

[MESO-Rx Administrator]

Model Examples of Highlight-Eligible Member Posts​

Orders Exceeding Stated Timelines​

I am posting to document an issue with my own order.
Payment was sent on March 3 and confirmed the same day. I was told the order would ship within 5–7 days.
As of today, March 20, the order has not shipped and no tracking has been provided.
I am posting publicly because the stated timeline has been exceeded. I will update this thread if the order ships or the issue is resolved.

Refunds Discussed but Not Completed​

This post relates to my own transaction.
After an issue with my order, the source agreed on February 10 to issue a refund and said it would be processed shortly.
As of today, February 24, the refund has not been received and no confirmation has been provided.
I am documenting this publicly since the issue remains unresolved.

Incorrect, Partial, or Substituted Products​

I am posting about my own order.
I received my package on April 6. One item was missing and another item was substituted without prior discussion or approval.
I contacted the source the same day and was told they would check on it. There has been no follow-up.
I am posting publicly to document the issue and will update if it is corrected.

Repeated Missed Promises or Shifting Deadlines​

This concerns my personal order.
I was told the order would ship on March 5, then March 9, then March 13. None of those dates were met.
Each time, the explanation changed, but there is still no shipment.
I am documenting this publicly because the deadlines continue to shift without resolution.

Prolonged Silence After Payment​

I am posting to document a communication issue with my own order.
Payment was sent and confirmed on February 1.
After that, communication stopped. I have followed up multiple times over the last two weeks with no response.
I am posting publicly because the issue remains unresolved and communication has broken down.

Customer-Initiated Testing With Unacceptable Results​

I am posting this as a customer who paid for independent testing.
I purchased this product from the source listed here and later had it tested due to concerns.
The results showed a significant deviation from what was advertised. I shared the results with the source, but the issue has not yet been resolved.
I am posting publicly so others can evaluate the information themselves. I will update if there is a response or resolution.

Unacceptable Vendor Behavior: Pressure or Retaliation​

I am posting to document how my issue has been handled.
After raising a public post about my unresolved order, I was contacted privately and told assistance would only continue if I removed or edited my post.
I was also told that public reporting could affect future service.
I am sharing this publicly because I believe this is relevant for transparency. I am still open to resolving the underlying issue and will update if that happens.