You payed them and they didnt deliver. Thats called beeing scammed. Like, does your landlord care if you got mugged and cant oay your rent? Or the bank if you cant pay?
Giving them time to rebuild is one thing, but after that? Why exactly arent they sending people what they payed for? Lets assume your house get raided and you lose all your GH they send you. Will they refund it because you got raided?
Or if you git mugged and lost the money you promised to send them, will they still send you your GH because "you got busted".
Obviously do what you want, but even your local drug gang has better customers service. Just because you are criminal doenst mean you cant be honest.