Customs wants original invoice

I'm running a business in China, and regularly ship to USA, Canada and Europe through FedEx/DHL.

Generally lying about the contents of packages is common, and when a seller is experienced enough, they know how to fill in the form correctly and avoid cases like this. But as you said, the seller made an error on the shipping label and invoice, so customs is most likely simply asking for clarification, without knowing what's actually in the package. They're mostly straightforward and request documentation directly if they know what it is.

Sending them 'the proper' documentation, will have the clear it fairly quickly.

However, everything at your own risk, and as the seller fucked up the labels, I would assume it's someone who hasn't been doing this kind of business for long. Which would make me have a whole lot of assumptions about the quality of their gear, how thorough they would be at testing, etc. At least check if they're willing to reship.
 
I'm running a business in China, and regularly ship to USA, Canada and Europe through FedEx/DHL.

Generally lying about the contents of packages is common, and when a seller is experienced enough, they know how to fill in the form correctly and avoid cases like this. But as you said, the seller made an error on the shipping label and invoice, so customs is most likely simply asking for clarification, without knowing what's actually in the package. They're mostly straightforward and request documentation directly if they know what it is.

Sending them 'the proper' documentation, will have the clear it fairly quickly.

However, everything at your own risk, and as the seller fucked up the labels, I would assume it's someone who hasn't been doing this kind of business for long. Which would make me have a whole lot of assumptions about the quality of their gear, how thorough they would be at testing, etc. At least check if they're willing to reship.
This is true. The source should send without labels for security reasons.
 

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