glpfun
Member
Hey man, I’m not looking for a refund or new stoppers, that wasn’t the point of my question and I’m happy with my purchase. I wanted to have an open discussion about the quality of stoppers and vials. It’s something that has come up in several threads recently, nobody is targeting you. All you have to say is butyl rubber, silicone rubber, halobutyl, etc. My advice is to just roll with it a bit more, take it as an opportunity to engage with a community that is already very impressed with your commitment to testing and a way to get your thread bumped. Worst case scenario you find a thing you can improve in the future. Regarding email, if you have any requests for changes or refunds, please feel free to contact me via email. This way, we can address the issue quickly and accurately. Since you have already mentioned your complaint here, contacting me through email will allow us to handle the matter properly. The message you shared here was not deleted when I responded to you in this way, and it also remains on the previous page. My intention is not to sweep the issue under the rug. Whenever a customer is unhappy or dissatisfied, I am always happy to resolve it in the most efficient and appropriate way.