In the laboratory test conducted on the product obtained by our customer in March, it was janoshik test that the product did not meet the expected quality and content. First of all, we would like to express our regret for this situation.
As an important detail, the product in question was not in our stock in April; in other words, the product was not replaced with other batches after it left our inventory. Considering the date the product was obtained and the stock status, it is understood that this situation is a rare exception. However, the discrepancy found in the test result is unacceptable to us as well.
To prevent similar situations from happening again, additional testing and control steps have been added to our supply process.
As we have stated before, from now on, all products sold on the site will be sent for testing first and then offered for sale.