Never had this happen to me but if I could verify with a reputable testing source that the raw did not seem tampered with ( this shit is easy to see when a customer dirties up a raw on purpose) I'd probably reship you the whole order of that raw.What’s your policy if the purity of a raw is tested and comes back lower than said quality?
Meaning for example if I get primo tested and it comes back at 70%?
What do you for customers ?