I want the issue fixed as well. We all know DO has periods where his communication is lacking. I mentioned that before. Communication is the key to running a business and keeping customers happy, I'd say it's at least 80% of your business.
The problem however is you'll never be able to please everyone when it comes to ordering from Asia. The headaches of dealing with this will never go away. This is why I think it's better for most people to stick to domestic, they can't handle no communication for two weeks, packs being seized, items missing or wrong items shipped.
If you're gonna do this sort of stuff on a regular basis you need to be the type that doesn't get upset, don't bother ordering China if you're the type that freaks out when problems pop up. We're talking someone almost Buddha like, no matter what happens, you have a fuck it attitude. Eventually you'll have a shit ton of raws no matter what happens, you just gotta keep at it.