We are deeply sorry for the inconvenience.
He have a reship policy guarantee that applies to all orders but there are also some exceptions and countries where we do not reship, to be mentioned in this category is - international packages shipped to EU countries. Also, we do recommend to our EU clients to stick to EU warehouses.
We kindly ask you to specify if this is your case because is specified in our reship policy guarantee.
Is the legislation of taxing international packages, introduced by EU since 1st of June, 2021. Practically, all international packages could be stopped by customs and ask you, the customer, for an invoice as proof in order to get your tax paid or they can use the customs declaration directly and ask you to pay a standard tax.
ATTENTION! Is not our responsibility to check the regulations in the destination country, because the ordering process is fully automatic. You place the order and we ship it. Any information regarding the ordering process, reship policy and so on, can be asked before placing the order or before making the payment.
However, even in such case, we offer a compensation of 50% from the product cost, that can be used to reorder from a EU warehouse.
Our reship policy can be checked here:
Code:
https://osgear.se/faq/issues-reship-refund-policy
Section:
What is your reship policy?
Respectfully.