We already responded. Multiple times. The problem isn’t silence, it’s that people don’t follow the thread and keep recycling the same talking points like it’s new information.
We’re already moving to volumetric flasks. That decision was made, communicated, and is already being implemented. The emotional spiral afterward doesn’t change that. I don’t live in this thread because while people are arguing in circles, we’re actually working on the fixes everyone claims they want.
If you’re not confident in your vial, test it. Simple. If it comes back bad, we make it right like we always have. That hasn’t changed and won’t change. If this were a widespread issue, you’d be seeing it continuously across the board, not the same three people dragging up the same old examples while dozens of correct tests get ignored because they don’t fit the narrative.
And yes, that pattern is obvious. Memes and GIF wars get engagement. The second proper GCMS shows up and doesn’t support the outrage, it gets crickets. The few that miss get amplified, the many that hit get brushed aside. Everyone here can see that. Some of you confuse not performing for the forum with not doing anything at all. Big difference.
If someone wants to take us off their vendor list, that’s their call. Be my guest! We’re not here to convince spectators. We’re here to ship, test, fix what needs fixing, and move forward. The snowball people keep predicting hasn’t shown up yet, but the order volume has.
*insert fire Elmo gif here*