I'm all for reimbursement, but how is he going to do it without having access to the previous mailboxes, which is going to be the official record for where things got dropped. No one wants to ever answer that. They just want to keep complaining. Is he supposed to just take people's word for it? Sure, people could just forward communications back to a new email for Tracy... because no one would ever reverse scam, right? Shit can be forged.. time/date stamps, headers... all of it. "Here you go, d00d. I bought ten kits of GH and never got it. Thanks!"