I just got a tracking number today from QSC for a domestic order I made Monday. When I look it up, it says that today the package is returned to sender because of an incomplete address. When I email Tracy, he says it is my fault for providing an incorrect address. However, all he has to do is read the email chain he is replying to to see that the address I provided is correct.
He could verify it in two ways: 1) Reference it to all of my previous orders to see it is the same, or 2) Put it in the USPS address verification tool, which I provided a link to for him. He has so far refused to do so and admit his shippers messed it up.
When I call USPS, they say only the shipper can correct it, and my local USPS is not answering the phone. I cannot go the post office because I am out of town.
Unlike how a lot of these stories go, this time there will be no Tracy reveal of how the customer did something stupid. My order email has the correct address.
@Qingdao Sigma Chemicals are you going to verify the address is correct and make this right?