I regret having to publicly criticize QSC, but I'm starting to feel deceived by their actions.
I ordered during the Black Friday promotion and paid promptly. However, communication issues arose as Tracy (WhatsApp) and Tracy (email) appeared to be different people. I had originally ordered through Tracy (email) but requested bank details from Tracy (WhatsApp).
There was complete silence from November 30th to December 14th. Between December 16-18th, I was informed that tracking would be available soon. I thanked them and inquired about the tracking on December 25th. On December 26th, I received a message stating that QSC was having issues with their bank account and I should check if my money had been returned, which it hadn't.
For 32 days, I've essentially been strung along, only to find out that my eagerly anticipated order won't be shipped. I'm now told to expect a refund in 2-4 weeks.
This experience has been frustrating and disappointing, especially given QSC's reputation in the industry. The lack of clear communication, extended periods of silence, and the eventual cancellation of the order without proper explanation have left me feeling misled and undervalued as a customer. I expected better from a company of QSC's caliber and hope they will address these issues to prevent similar situations in the future.