I also need to report my experience with SSA.
I placed an order on January 8th to the EU via a special line. It's important to note that these were oils and orals, not peptides. Unfortunately, they couldn't send the package before the Chinese New Year, even though they promised it would be sent. This frustrated me, as it was my first order with them, and one month passed without them even shipping the package.
After the Chinese New Year, on February 9th, SSA finally managed to send the package. After patiently waiting for another month (beginning of March), with no updates on the tracking, my rep informed me that the package was being inspected by customs. My rep told me that a reshipment would be arranged, although they didn’t have a compound in stock (Primo) so I added a bunch of other items.
I waited more than a week, checking in every two days about the reshipment, but all I got was that "it has been arranged." At this point, I thought it was over, I was running out of gear, and I would never receive anything from them (keep in mind, I had already been waiting for almost two and a half months). So, I ordered from a domestic EU seller.
Just a week after that, I received the domestic shipment, and suddenly the original shipment from SSA started to move. I immediately emailed my rep to cancel the reshipment (I had been waiting for the reshipment tracking number for roughly two weeks at this point), but it was too late. Three days later, I received the tracking number for the reshipment — the day after my original package arrived.
The original package was missing one item ($17 worth, which I didn’t care much about), and SSA sent an email saying I needed to reimburse them for the reshipment. The reshipment didn’t include Primobolan since they were out of stock, so I added other items instead. Now, I have way too much gear, and with the reshipment, I’ll have even more unwanted items.
We had a bit of a heated conversation because I tried to stop the reshipment I had been waiting on for almost two weeks. I'm not exactly a happy customer, receiving my package almost three months after payment, and now they want me to pay for the reshipment as well, which I didn’t want.
We eventually reached an agreement: I would pay 50% of the reshipment cost when it arrives. I think this is the fairest option, all things considered. Why?
From SSA's perspective:
- If the original shipment had been seized, I wouldn’t have to pay at all, meaning they would lose 100% of the price. With two packages sent, one lost, they would have 100% of the price instead of 200%.
- Since the original shipment wasn’t seized, and if the reshipment arrives, they sent two packages, neither lost, but they only received 100% of the price instead of 200%. This is not fair!
From my perspective:
- If the original shipment had been seized, I would have only one package, not two. So for 100% payment, I would have received only one package.
- Since the original shipment wasn’t seized, and if the reshipment arrives, I will have two packages, but I only paid 100%? This is also not fair!
So, I concluded that if I pay 50% of the reshipment cost (if it arrives), they will have sent two packages and received 150% of the price, so they are 50% up. If the reshipment arrives, I will have two packages and pay 150% of the price instead of 200%.
This way, both of us are happy. SSA doesn’t lose 100%, only 50% (meaning they didn’t make a profit on the reshipment), and I get a 25% discount on both packages for the long delivery time and the frustration.
All things considered, I think this is the fairest and most reasonable outcome, and I recommend anyone in the same situation to do the same.
I’ve read other comments where people refuse to pay for the reshipment at all. I think that’s a "gypsy mentality" and I’m not having it.
By doing this, you collect bad karma, the rep will blacklist you, and you make it harder for the rep to trust others to make reshipments in the future, which only makes things worse.
But if you do the right thing, you collect good karma, the rep will trust you, and they’ll be more likely to trust others with reshipments too — making things better for everyone.
As an added bonus, I'll receive a 4% additional discount on my next order with them, which will be a peptide order.