Let me know if there is anything more I can do, it's why I'm here.
Just a note: Gentleman, you have a right to complain and give opinions. However, I would humbly request, that you allow me to fix the problem before bringing it to the open forum. Once everything is done, if you are still upset, by all means post away. But while your order is pending, what good does it do to post that you're not satisfied? Please give me a chance to make you smile before writing a post, which someone could read and be dissuaded from even attempting an order with us. I think it is clear by my behavior, and the language of my posts, that I genuinely care about your satisfaction, so give me a chance before blazing our company in the open.
(not that oldman blazed us, he didn't even come close, his post just somewhat alerted me to what someone else could potentially do)