While I’ve had success on my one order from Lobster, a friend of mines package was lost (lost per the USPS message). Lobsters response was. “This is UsPS fault. Not yours. Not mine.” Not saying this response is good or bad, just wanted to share.
I already told your friend exactly what’s happening
“Hi, this is totally wrong information. This is the fault of USPS, not mine and not yours. It’s not stuck in customs. It has already been cleared; we just need to wait for an update.”
Your friend then replied
“The message is straight from the USPS office, and there has been no update for over 50 days… If I wait another 30 days with likely no update, then what do we do?”
And then later said:
“Just realized it hasn’t been quite 50 days yet—apologies. I will continue to wait. Should I contact you in another 30 days, or how long do you think?”
But before I could even respond, you came here and made a post about it. I’ve dealt with this situation many times, and I’ll say it again: this is NOT my fault and NOT his fault. This is USPS’s fault.
Why? Because your friend’s package was cleared from customs on February 3, but USPS still hasn’t updated the tracking. If it was seized, your friend would have already received a seizure letter. This means USPS just hasn’t scanned or updated it yet
I have no control over USPS workers. I can’t tell them, “Hey, work faster and deliver better.” I’ve seen this happen before some boxes get cleared but take longer to be delivered. That doesn’t mean your friend’s package will take that long, but I know for sure that he will receive it safely. I’ll remind you of that right here.
So, what can we do now? Does it look like this is my mistake to you? Who is right, and who is wrong? Be fair
I can even issue a refund to your friend if needed. What really bothers me is why you didn’t wait for my response before making a post here
Do you think that sharing something on Meso will make things move faster or help solve the issue quicker? I just don’t understand…