steroidsfax
Subscriber
So, after a 14hr roadtrip I log on to find a mailbox full of PM's
I knew I would have some, and the questions were well placed and deserved. But the sheer amount of them meant that I obviously needed to post something in the open. I made a post, a few days ago, but this was obviously missed by some, clearly through no fault of yours. I should have created this thread days ago, but I genuinely believed we could dig out, in a more timely fashion. I was wrong. And I apologize for making people wonder.
An explanation is clearly wanted and deserved.
Over the last 2 weeks, we have been simply overwhelmed with orders. I personally have an order which had payment collected on the 15th, and I have yet to receive a tracking number. The owner has assured me that the tracking numbers will go out via email this weekend.
The way the situation developed; we went from slower than we would like to be, to happily busy, to very busy, to, too busy seemingly overnight. Frankly, we got caught with our pants down. We were lulled into a false sense of security over the previous months where business was more slow. (Before I got here
) This is a mistake that we will not allow to happen again. And we are putting measures in place to assure this. At first when we started to fall behind, we simply put our heads down, and worked feverishly in an attempt to satisfy orders, but as they continued to roll in at an ever increasing pace, it became clear that the harder we worked, the deeper we were getting buried. Eventually, (far too late) we decided to go back to square one, and rethink our strategy.
So, we closed our site.
I am desperately trying to make sure this thread does NOT sound like an excuse. We were unprepared. There is no excuse for that. We realize that we will not be successful if we allow it to happen again. We are a business run by athletes; athletes who are not accustomed to, nor accepting of failure, first and foremost from ourselves. We are disappointed in ourselves for the slow turnaround we have provided recently.
This is the reason we stopped taking orders this week, and once we are 100% sure that we can again provide a high level of service, we will start taking orders and worry about making money again. At the moment, we are concerned only with doing right by those who have already ordered/paid.
We can
We must
We will
Be better.
Responses/criticisms/critiques are welcomed as always.
Sorry again, and thank you for your bearing with us.
I knew I would have some, and the questions were well placed and deserved. But the sheer amount of them meant that I obviously needed to post something in the open. I made a post, a few days ago, but this was obviously missed by some, clearly through no fault of yours. I should have created this thread days ago, but I genuinely believed we could dig out, in a more timely fashion. I was wrong. And I apologize for making people wonder.
An explanation is clearly wanted and deserved.
Over the last 2 weeks, we have been simply overwhelmed with orders. I personally have an order which had payment collected on the 15th, and I have yet to receive a tracking number. The owner has assured me that the tracking numbers will go out via email this weekend.
The way the situation developed; we went from slower than we would like to be, to happily busy, to very busy, to, too busy seemingly overnight. Frankly, we got caught with our pants down. We were lulled into a false sense of security over the previous months where business was more slow. (Before I got here
) This is a mistake that we will not allow to happen again. And we are putting measures in place to assure this. At first when we started to fall behind, we simply put our heads down, and worked feverishly in an attempt to satisfy orders, but as they continued to roll in at an ever increasing pace, it became clear that the harder we worked, the deeper we were getting buried. Eventually, (far too late) we decided to go back to square one, and rethink our strategy. So, we closed our site.
I am desperately trying to make sure this thread does NOT sound like an excuse. We were unprepared. There is no excuse for that. We realize that we will not be successful if we allow it to happen again. We are a business run by athletes; athletes who are not accustomed to, nor accepting of failure, first and foremost from ourselves. We are disappointed in ourselves for the slow turnaround we have provided recently.
This is the reason we stopped taking orders this week, and once we are 100% sure that we can again provide a high level of service, we will start taking orders and worry about making money again. At the moment, we are concerned only with doing right by those who have already ordered/paid.
We can
We must
We will
Be better.
Responses/criticisms/critiques are welcomed as always.
Sorry again, and thank you for your bearing with us.
