Well Markus - I have many customers, most report with great satisfaction, I'm sorry that I can't satisfy everyone, I stated facts, not sure what is twisted, I'm responsible on my words.
If u do dig, and encourage people to complain you'll always find a complaint, I try to learn from my mistakes and fix them, and mistakes may happen, and will happen.
The guy is doing here what he's done with me on mails repeatedly, and this is distorting the facts toward his interests to get some freebies
I'll calculate with him what is owed, and with your pressure, or without it he'll get it.
If you judge me for being not honest for replacing flawed product with good quality then you're wrong, if mailing 250 times back and forth, trying to solve the issue, and giving him valid updates, while he admit I am honest, is not reasonable customers service, then I don't know