Hello, I understand that this is a busy period for shipping companies. For my peace of mind, I wanted to inquire about an order I placed. Since December 5th, the tracking information for my DHL shipment to Europe still indicates "order transmitted" or "label created." Is anyone else experiencing a similar situation?
I have contacted Cavan twice regarding this matter. The first time, I was informed that the "package was unloaded, waiting for customs," and four days later, I was told that the "flight just arrived, waiting for customs." It appears these responses might be automated, and I am concerned about the lack of specific information.