How strict is the 15 days? I thought it was until the tracking says shipping complete or something. Am I completely SOL if it gets past the 15 days, as its really close but if possible I want to give the vendor a chance to make it right.
Honestly, I am not sure how strict it is, this is what I found on my green's Trade Insurance agreement-which I canceled, sure you can find more info on your contract just click on (View More) if you have not already.
"I want to give the vendor a chance to make it right" Why taking chance? you can still negotiate while dispute opened.
from a recent experience, I think Trade Insurance and dispute is not a joke for Alibaba vendors they are taking it seriously.