so you gave wrong address to them correct? so ya why would they replace.
No.
The rep actually sent me a copy paste of the email exchange between him and the mail room guys. I’ll just copy paste the email:
“This is how it was inputted. There were only 9 orders that day so this is unfortunately a CP issue
order 7
[Name]
[Correct address]
[correct city]
[correct postal code]
Shitty thing is that it's no one's fault. But the company isn't going to take the hit unfortunately for something that isn't in our control. I hope he understands”
So Nordic acknowledges the address was correct. I deleted the order when I copied it but the order was correct. And that this was a Canada post issue.
This goes above the reps head. He can’t do anything apparently and it’s the company that decided whether or not to replace or partially reimburse, which was something I suggested.
If I had received even partially credit I would’ve been cool and probably posted about how accommodating Nordic is. I also know that CP lost a guys order during the strike and Ace replaced it (I don’t remember if the guy posted about this on Meso or Source talk). So other companies handle the same situation better.
It wasn’t the biggest order I’ve ever made but it wasn’t small either. But let’s be real, it was probably less than $50 worth of raw material on their end. They should just replace it.
Anyway. It’s cool. I just wanted to post my experience. Their gear was always good. But if you have an issue they won’t help you.