I think people believe I sent you free products.
But let me explain everything… We experienced a delay with the package and, as an apology, we issued a $150 credit. Then we refunded the payment and shipped the package along with the credit the customer used. However, due to the holiday season, USPS didn’t scan the package.
We asked the customer to be patient, but they were very excited, and their messages made us anxious. Thinking the package was lost, we sent another package. In the end, both packages arrived at the customer’s address.
The $150 credit was merely a gesture of apology, and we had already refunded their payment. But the customer’s excitement made us uneasy, and we ended up sending the same package twice. Of course, this happened due to USPS not scanning the package during the holiday rush.
Thank you again for your patience and for honestly and transparently writing everything here, my friend.
@gucciglenn