And yes, I’ve decided to share this story, as I’ve wanted to talk about it for a long time, but I hadn’t done so due to being busy and not wanting to drag the topic out. This happened about a month ago.
The customer placed their order and sent payment through a cash app. A few hours later, they canceled the payment, and the money was refunded to their account. I emailed them, saying, “Your payment was canceled, could you resend it?” They replied, saying there was an issue with the cash app and that they’d pay with Bitcoin instead. Trusting them, I shipped their order, which was worth over $300.
They kept stalling for 2–3 days, saying they’d send the payment, but after they received the package, they never responded to my emails again.
Previously, I’d been scammed by fake transaction IDs, but in those cases, it was my fault for not verifying properly. This time, however, it was clearly a deliberate move by the customer. First, they sent the money and then withdrew it. When I noticed, they claimed they’d pay with Bitcoin, but it was just a way to trick me.
I hope they became incredibly wealthy with the $300 they stole from me. If it’s not against the rules, I’d share the email exchanges, but I believe that might not be allowed.
Honestly, it’s not even about the lost money—it’s about the respect I have for this business. Every night, I sleep with my computer and phone alerts on full volume, hoping to catch emails as they come in. I strive to respond politely and respectfully to all customers, no matter the situation. I put maximum effort into packaging and shipping orders as quickly and efficiently as possible. All I expect in return is to conduct business with mutual respect!