MESO-Rx Sponsor Hutech Lab USA Domestic.

[Dmiran84]

Done plenty of orders with them before and usually no problems. Last order I did recently the tracking didn't update for over a week. I reached out to their support and they sent me another tracking number yesterday. Still no update just says "label created." I would hold off on ordering until there's people with packs landing.

Last time this happened with hutech it was ugly and packs were getting seized. Watch yourselves

 

[Laxbro88]

Last time this happened with hutech it was ugly and packs were getting seized. Watch yourselves

The packaging has been way better so not sure that’s the issue, I think one of their shippers is being difficult

 

[Dmiran84]

The packaging has been way better so not sure that’s the issue, I think one of their shippers is being difficult

Guys got shit luck I guess

 

[Ericha24]

Now when I try to contact customer service they just end the conversation when I ask about my orders.

 

[Dmiran84]

Now when I try to contact customer service they just end the conversation when I ask about my orders.

Probably doesn't have an answer for you

 

[1bigone]

Now when I try to contact customer service they just end the conversation when I ask about my orders.

I just saw my resend has movement. Hope they are getting back on track

 

[Ericha24]

Unfortunately nothing for my package movement wise still

I just saw my resend has movement. Hope they are getting back on track

 

[Ericha24]

Finally got someone on customer service to “submit a resend” said it’ll take 1-3 days for an update then gave me an email I’ve emailed with no reply. We’ll see what happens.

 

[smithheat360]

Here to update that after reaching out to the reps in this forum my order has touched down and I'm happy. Thank you on the communication and follow-through while correcting the initial order.

 

[Ericha24]

I finally was able to speak with somebody last night and they’re gonna re-ship me supposedly a different brand because they’re having issues with the two brands I ordered being shipped.

 

[ill-pick-one-later]

i

I finally was able to speak with somebody last night and they’re gonna re-ship me supposedly a different brand because they’re having issues with the two brands I ordered being shipped.

which brands are they saying they're having issues with?

 

[Ericha24]

Saxon and hutech warehouse shipper is the issue they’re saying. So they’re gonna send be beligus

 

[ill-pick-one-later]

Saxon and hutech warehouse shipper is the issue they’re saying. So they’re gonna send be beligus

I ordered some hutech branded stuff this morning. I think I must've read a post wrong because I thought this smoke cleared already

 

[Ericha24]

I ordered some hutech branded stuff this morning. I think I must've read a post wrong because I thought this smoke cleared already

The email / message I got last night from the admin team says otherwise. Been since April 30th in Saxon and then May 4th for Saxon and hutech

 

[Dr3w10]

It seems that Hutech is an issue. I ordered domestic 9 days ago with no movement, however, they are saying they “dropped in mail,” repeatedly. Yet no movement on the tracking. Anyone had this issue or help on how to resolve?

 

[KapnKrunch]

It seems that Hutech is an issue. I ordered domestic 9 days ago with no movement, however, they are saying they “dropped in mail,” repeatedly. Yet no movement on the tracking. Anyone had this issue or help on how to resolve?

I had the same issue & talked to them thru the contact us/chat link on their website. I received my reship order a few days ago and have since re-ordered other products.

Hopefully they get their backend problems fixed soon. Definitely an inconvenience but they worked at a resolution & came thru for me.

One word of caution - you get charged a shipping fee for every warehouse in your order. So make sure you get all your products from the same one or it could double or triple your shipping costs! I didn't realize this until after my order went thru...

 

[scsafan]

So update on my end is the tracker for the reship finally moved. Should get delivered in couple of days. This isn’t the first time this issue has occurred with them but they need to get this under control. Domestic orders shouldn’t take longer than international, on top of the hassle of chasing for another reship or tracking number. Glad they resolve the issues but the concern is there’s a lot of issues

 

[Dr3w10]

I had the same issue & talked to them thru the contact us/chat link on their website. I received my reship order a few days ago and have since re-ordered other products.

Hopefully they get their backend problems fixed soon. Definitely an inconvenience but they worked at a resolution & came thru for me.

One word of caution - you get charged a shipping fee for every warehouse in your order. So make sure you get all your products from the same one or it could double or triple your shipping costs! I didn't realize this until after my order went thru...

Thanks for the info. How long have you been waiting? I spoke to them through the chat and was told they elevated the issue to a manager but haven’t heard back. It’s irritating. I would’ve used a diff lab if I’d known

 

[TomGlass]

@hutechlabusa. Any chance of Tne or Tren base in the near future?

 

[Dmiran84]

@hutechlabusa Testing on the hutech primo ?