Did element ask you to get involved and mediate the situation?
Element never asked "will you mediate this situation". He did bring it to me as an FYI, I told him I'd try to help as he was frustrated and felt at a dead end, and I tried to help him get his pack.
I asked MS just to resend the entire pack, he disagreed, element posted about it, and you saw what happened from there.
I did tell both guys I would post my thoughts on it, which I did.