First order with PEP, and I'm impressed. I'm on the West Coast, PEP is on the East. I placed my order on Wednesday (DAY 1) at 8pm, received confirmation and donation details moments later.
Thursday(DAY 2) I made donation via MoneyGram, and held my breath, lol.
Same day (Day 2) I received my tracking # to track my package. Got home later that day and realized I'd forgotten to apply my Coupon Code (about $140 swing), emailed PEP about 9pm. At 945pm, PEP emails me back, and says "No Sweat, I processed your order as a BOGO anyway(buy one get one) , I got your back even if you forget!" WTF!?!?!? Who does that in this game!!!! (NOTE: For some reason, I was never able to track my package on USPS website, but when package arrived, it was clearly labeled by the USPS with the tracking number I had been provided? If this happens to you, DON'T panic!)
(DAY 6) Monday, got home from work, package arrived. All products ordered enclosed, packaged GREAT (airtight, no rattles, no nothing).
Top notch ordering experience from start to finish! I'll post again 8 weeks and let you know what I experienced ie quality/gains...
Thanks PEP!