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Hello, how long does it normally take to get tracking number on eu domestic? On site it says 1 or 2 days, but it's been 4 days and nothing. Well the order say it's shipped I just wanted to be sure. And I love tracking orders.

Thanks

Don't worry, it happens, please, just wait a little.
 
No need to even consider lowering prices Frank.
Even if you lower operational costs with another method, do NOT lower prices -- simply enjoy a little better profit margin, please.
These guys will NOT be there for you the other way around, if business slows and you are in need, or there are sudden new costs/losses we must endure -- they do NOT care about you or the business (they just want cheap products).

These guys would not lower their prices in their own business if it meant a loss -- NOR would any of them like a pay cut at thier job (but they expect it for us).

Even demanding this is not respectful at all; I know they do not go to other stores in life and tell the owners to lower prices and explain that if the price is lower then they would buy more (and all the store has to do is cut worker's pay to make it happen).
If they want the best product, then it worst the small price -- and, actually we are very competitive with the garage made homemade UGLs anyways.

You get what you pay for -- our record show we are the best and if someone rather be cheap with something they put into their body, they are free to shop around.

Our stock sells, we put in the time, effort, investment, research, endure the costs (some we can not talk about here) etc... DO NOT even consider lower prices just because a few random cheap A$$es on a forum act like it needs to happen -- THOUSANDS of others are happy with the business and ALL stock sells out -- so ZERO reason to lower prices (maybe raise them and make a better profit is what I would do :) haha).


Im not sure if this is directed to me. But asking for lower prices is disrespectful? To a small timer ordering a few bottles here and there yeah it is. But what if you're ordering 100 or more bottles?

But in terms of saving Pharmacom money, if they are constantly having packages seized, Then having to re-ship and in some cases having the reship seized- does it make sense to to lower the prices in the US store Temporarily rather than having all this gear confiscated?

I don't care if prices get lowered or not, i have plenty of product of pharmacom to last for the next few years. Im offering a solution that maybe they haven't thought about yet. and if I'm wrong, I'm wrong and Frank explained they have thought about it.
 
Hi, please let me explain.
If you had no seizures, it most probably means you are located in a lucky state. We mentioned it many times. Seizures happen mainly close to Chicago and LA. NY and SF do not have them. I have to admit that NY has lately increased seizure rate from China. Probably due to coming holidays.
However, we are going to change shipping location not due to these recent seizures in NY. We would like to get a zero or at least close to zero seizure rate for entire USA so that customers would not doubt and hesitate, whether to order or not in our store. After this step all customers will be able to relax. Currently we have had no seizures from the new location at all. New location also provides faster delivery speed. We will do our best to keep prices as close as possible to the international ones. All discounts of international accounts will be moved to EU account. But EU will have max 15% discount. If you had 40% on international store, now you will have 15% on EU store with faster and I would say guaranteed delivery. If a seizure still happens we will also reship for the second time free of charge.
We will still have the possibility to ship from China, but we would prefer not to do this to support 100% delivery success rate.
We can not lower US domestic prices at the moment, because we really have many transport expenses there. It would be not wise and not safe to explain details of this in public, so,I would prefer not to discuss details of our domestic delivery scheme publicly. If we get this opportunity, we will lower domestic prices. There is one option we are working on, but i will not promise anything before we are sure it works out.
I am sure you all understand. If all works out, we will announce news in nearest future.


Great this clears a lot for me. Just one question, Do i log in with my International account and go to the EU store? or do i have to create a completely new EU log in?

I ask because my US and International store are two different accounts.
 
Hi, please let me explain.
If you had no seizures, it most probably means you are located in a lucky state. We mentioned it many times. Seizures happen mainly close to Chicago and LA. NY and SF do not have them. I have to admit that NY has lately increased seizure rate from China. Probably due to coming holidays.
However, we are going to change shipping location not due to these recent seizures in NY. We would like to get a zero or at least close to zero seizure rate for entire USA so that customers would not doubt and hesitate, whether to order or not in our store. After this step all customers will be able to relax. Currently we have had no seizures from the new location at all. New location also provides faster delivery speed. We will do our best to keep prices as close as possible to the international ones. All discounts of international accounts will be moved to EU account. But EU will have max 15% discount. If you had 40% on international store, now you will have 15% on EU store with faster and I would say guaranteed delivery. If a seizure still happens we will also reship for the second time free of charge.
We will still have the possibility to ship from China, but we would prefer not to do this to support 100% delivery success rate.
We can not lower US domestic prices at the moment, because we really have many transport expenses there. It would be not wise and not safe to explain details of this in public, so,I would prefer not to discuss details of our domestic delivery scheme publicly. If we get this opportunity, we will lower domestic prices. There is one option we are working on, but i will not promise anything before we are sure it works out.
I am sure you all understand. If all works out, we will announce news in nearest future.
I am curious and excited about this option you speak of. Please keep us updated.
 
...if they are constantly having packages seized, Then having to re-ship and in some cases having the reship seized- does it make sense to to lower the prices in the US store Temporarily rather than having all this gear confiscated?

and, how do you think the products get from the factory to the USA warehouse?
they must be shipped; and, if those bulk shipments are seized it is a huge operational cost. hence, the USA store cost more to account for those added business costs.
Also, there is another layer of workers , packers and re-shippers.
You are paying more because the cost of risk has been endured and added operational costs are factored in -- we can not operate at a loss or there is no point to having a business.

Buying from the domestic warehouse means you have 100% peace of mind, but that comes with the added cost to achieve that convenience (like most things in life).
 
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Paying 5 USD more for an vial to ensure 100%shipping success is absolutely ok in my opinion
and, how do you think the products get from the factory to the USA warehouse?
they must be shipped; and, if those bulk shipments are seized it is a huge operational cost. hence, the USA store cost more to account for those added added costs.
Also, there is another layer of workers , packers and re-shippers.
You are paying more because the cost of risk has been endured and added operational costs are factored in -- we can not operate at a loss or there is no point to having a business.

Buying from the domestic warehouse means you have 100% peace of mind, but that comes with the added cost to achieve that convenience (like most things in life).
 
and, how do you think the products get from the factory to the USA warehouse?
they must be shipped; and, if those bulk shipments are seized it is a huge operational cost. hence, the USA store cost more to account for those added business costs.
Also, there is another layer of workers , packers and re-shippers.
You are paying more because the cost of risk has been endured and added operational costs are factored in -- we can not operate at a loss or there is no point to having a business.

Buying from the domestic warehouse means you have 100% peace of mind, but that comes with the added cost to achieve that convenience (like most things in life).

Lol. Im very well aware & integrated in the umbrella of massive UGL lab operations that have "warehouses" in the US. I know how it all truly works. which is why i mentioned my suggestion without revealing anything.

I don't care for the US Store. I'm not even in the US. i offered a suggestion, But it doesn't matter to me as long as the "cheap asses" wasn't directed towards me
 
Lol. Im very well aware & integrated in the umbrella of massive UGL lab operations that have "warehouses" in the US. I know how it all truly works.

Tell me this then, how would lowering US warehouse price off-set the cost of re-shipping seized intl packs, as you suggested?
 
Great this clears a lot for me. Just one question, Do i log in with my International account and go to the EU store? or do i have to create a completely new EU log in?

I ask because my US and International store are two different accounts.

Each warehouse is separate -- currently, you will need to create an WU account.

I do not know how things will work after the merge/changes (but it has not happened yet)
 
Tell me this then, how would lowering US warehouse price off-set the cost of re-shipping seized intl packs, as you suggested?

It is no debate. Frank gave me the answer & it made total sense. I offered a suggestion, does not mean i was adamant it would be the best solution for the lab. I stand with Pharmacom not against.
 
It is no debate. Frank gave me the answer & it made total sense. I offered a suggestion, does not mean i was adamant it would be the best solution for the lab. I stand with Pharmacom not against.

no debate my friend; you misunderstand me -- I am trying to explain to help you.
The stock at the US warehouse must be shipped there; hence, it is still subject to the same (if not greater since it is larger shipment to stock warehouse) chances of being seized. It does not save us any money to sell from the US warehouse, we do not make more profit after paying costs, nor prevent the company from enduring losses to seized packs (packs are needed to get the stock there from the factory, still risk for us and losses).
The opposite, we must charge more to account for those lost packs; but, in return the US warehouse customer has peace of mind because he or she does not have to deal with customs :)
 
no debate my friend; you misunderstand me -- I am trying to explain to help you.
The stock at the US warehouse must be shipped there; hence, it is still subject to the same (if not greater since it is larger shipment to stock warehouse) chances of being seized. It does not save us any money to sell from the US warehouse, we do not make more profit after paying costs, nor prevent the company from enduring losses to seized packs (packs are needed to get the stock there from the factory, still risk for us and losses).
The opposite, we must charge more to account for those lost packs; but, in return the US warehouse customer has peace of mind because he or she does not have to deal with customs :)
Also in my experience the domestic warehouse ships about as fast as Amazon Prime.

So if you think of it as a luxury it makes sense that they would charge more.

The longest I've had to wait for a domestic package was 4 days.

That's incredible T/A and I've had several orders with their Domestic warehouse.
 
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