For clarity, the finished product was sent in for testing. There are a lot of moving parts on the backend, and the process is neither simple nor fast, despite how it may look from the outside.
It’s also worth being realistic about the landscape here. A lot of sources people point to as standards go MIA for days at a time, take random days off, and don’t even operate on weekends. We studied that environment, learned from it, and chose a different approach. We’re steadily improving how we operate and moving in the right direction, even if it’s never fast enough for everyone.
Complaints will exist no matter what. With us likely moving private soon, our focus is on filling orders and answering emails as quickly as possible, seven days a week, because at the end of the day it’s impossible to please everyone.