First off, I totally get where you're coming from about the reship insurance. It's like buying an extended warranty for your electronics – sometimes it's worth it, sometimes not so much. However, even without the insurance, we should still expect a certain level of service and assistance, right? I mean, a little transparency and accountability from the company wouldn't hurt, especially when we're dealing with long shipping times and unresponsive communication.
I placed my order, only to find out two days later that one of the products was out of stock. Two more days go by after a revised order is sent in and guess what, Crickets. Then random email with tracking number five days later. Fast forward three months – and my order still hasn't shown up. And just when I thought it couldn't get any worse, I find out it's been rejected by customs and is on its way back to QSC. Tracy's response? No reship. Now, call me crazy, but I don't think that's exactly top-notch customer service.
Sure, things like customs rejections are out of their control, but shouldn't they at least try to make it right for the customer? It's not like we're asking for a freebie – just a little help to sort out the mess. And yeah, I get it, sometimes shit happens, but that doesn't mean I'm treated like I'm scamming the company and just told "your loss". I asked for a few things like what was on the label. Labels are stored with whoever the courier is. The originating country was not even China? As a business you have access to this information with a few clicks. We're customers and we deserve better.
I'm all for taking responsibility, but let's not forget that companies like QSC have a responsibility too. It's not about whining or wanting a handout – it's about getting what we paid for and a little respect along the way.