baxter0312
Member
I appreciate your perspective, but I believe there are some misconceptions that need to be addressed regarding the shipping terms and the vendor's responsibility in this situation.
While it's true that international commerce operates under various terms and conditions, such as Incoterms, it's important to note that the specific terms agreed upon between the vendor and the customer should be clear and communicated effectively. In the case of QSC, there was no mention of DAP (Delivered at Place) terms in the original communication from Tracy.
While opting out of shipping insurance may imply a certain level of risk acceptance on the part of the customer, it does not absolve the vendor of their responsibility to provide satisfactory service and assistance. Even without insurance, customers should still expect transparency, accountability, and respect from the company.
The issue here extends beyond just the rejection of the shipment by customs. It's about the overall lack of communication, responsiveness, and support from QSC when faced with such challenges. It's about treating customers with respect and addressing their concerns in a professional manner, regardless of the circumstances.
Suggesting that customers should simply accept the loss as an "expensive lesson" overlooks the legitimate frustrations and expectations of customers. Businesses thrive on customer satisfaction and loyalty, and it's in their best interest to ensure that customers feel valued and supported throughout the transaction process.
International commerce may indeed operate under specific terms and conditions, it's essential for vendors like QSC to uphold their end of the deal and provide reliable service and support to their customers. Dismissing legitimate concerns as a mere contractual matter overlooks the broader principles of customer service and accountability. Thank you for your understanding.
Also the way you write sounds like a powerpoint presentation.