Some people have genuine issues with orders (see the guy above, 2 compounds, same colour caps; however, he did not say if the packs were numbered, as per the order he placed) and with communication being inconsistent.
But it seems like most people order stuff without reading how it actually works or checking the information on the thread.
Then, they come here with the same questions and complaints, still not looking back at the basic stuff.
Things can always be improved, but it needs to go both ways.