MESO-Rx Sponsor PCT.ZONE - USA/EU/UK/INT Generic Pharma

ordered on the 25th of September and my order arrived on the 10th of October. Quick and efficient service with everything I ordered present and accounted for. Great service from PCTZone. Look forward to using them again in the near future.
I also ordered 26th of September, except mine just says no information on package
 
I've only ordered from PCT Zone once but it was a very positive experience. I bought 100 x 25 mg Proviron. Cost was very reasonable and delivery took about 2 weeks from order to door (India > US). Product was well packaged and most importantly, effective. 10/10.
 
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Anybody have any experience with the Shree Anavar? Is it legit pharma?
It's good var. Anything from shree venkatesh is decent legit India Pharma. I run their T3, Clen and Proviron a few times a year as well (all from PCT Z never any issues with international from them).
 
I gotta say my last experience with PCTzone really sucked compared to all the other times:

- Sept 3 - Placed order. Was charged $45 shipping since it was a bigger order.

- Sept 13 - I notice that they never sent me an "order complete" confirmation, and my order was still processing. I send them a message. Same day they announce a 15% off sale. Pissed I missed it, but oh well. It happens.

- Sept 16 - They tell me "oh, we need another $30 because we need to send 2 boxes"
Cool dude - when were you planning on telling me this? I pay the ransom because I understand that if they need two boxes, it'll cost more. Just...I dunno..fucking tell me maybe?

- Sept 18 - My order closes and they send me tracking

- Sept 26 - It makes it to the first checkpoint (not going to mention due to opsec). Seems like they sent it on Sept. 19 from India based on typical times.

- October 2 - My box arrives...with half of my order. I reach out and ask "where's the other box?" they give me a tracking. Tracking says that it arrived at first checkpoint on October 2. Based on their own expected shipping times this means they dispatched it, likely, on Sept. 25. Why didn't they fly together?

- October 14 - 2nd package arrives. Order complete.

Order issue: I ordered Fertigyn 10,000iu HCG, they send me EUTRIG. Not a huge deal, but Eutrig is cheaper and I didn't like it as much as I like Fertigyn.


****

Look, the shipping went amazing. I know that this whole thing can take 2 months or more due to issues with customs, shipments just sitting at the port, weather...I understand all of those things. I also understand that my order required a second box, so they wanted me to pay more money. I was told that I'd only have to pay $30 instead of $45 and that "they were losing money on the transaction" - I'm grateful for that, but that was never at issue...

What just pissed me off was that they hung onto my order, never contacted me or anything until I reached out. Then, they dispatched my order at the same time that they'd have likely dispatched it if I ordered during the 15% off sale.

The standard advice is "give it 30 days and then reach out" - if I took this advice and reached out 30 days in, it feels like I would have learned then that they never dispatched it.

Maybe I slipped through the cracks. Whatever. It just felt pretty shitty to have my order sit until I reached out. It also felt pretty shitty, even though it was only a few bucks, that they didn't pack the HCG brand I ordered. It also felt pretty shitty to see people who ordered and got to use the 15% off code get their shipments on the day or even before I did.
 
I gotta say my last experience with PCTzone really sucked compared to all the other times:

- Sept 3 - Placed order. Was charged $45 shipping since it was a bigger order.

- Sept 13 - I notice that they never sent me an "order complete" confirmation, and my order was still processing. I send them a message. Same day they announce a 15% off sale. Pissed I missed it, but oh well. It happens.

- Sept 16 - They tell me "oh, we need another $30 because we need to send 2 boxes"
Cool dude - when were you planning on telling me this? I pay the ransom because I understand that if they need two boxes, it'll cost more. Just...I dunno..fucking tell me maybe?

- Sept 18 - My order closes and they send me tracking

- Sept 26 - It makes it to the first checkpoint (not going to mention due to opsec). Seems like they sent it on Sept. 19 from India based on typical times.

- October 2 - My box arrives...with half of my order. I reach out and ask "where's the other box?" they give me a tracking. Tracking says that it arrived at first checkpoint on October 2. Based on their own expected shipping times this means they dispatched it, likely, on Sept. 25. Why didn't they fly together?

- October 14 - 2nd package arrives. Order complete.

Order issue: I ordered Fertigyn 10,000iu HCG, they send me EUTRIG. Not a huge deal, but Eutrig is cheaper and I didn't like it as much as I like Fertigyn.


****

Look, the shipping went amazing. I know that this whole thing can take 2 months or more due to issues with customs, shipments just sitting at the port, weather...I understand all of those things. I also understand that my order required a second box, so they wanted me to pay more money. I was told that I'd only have to pay $30 instead of $45 and that "they were losing money on the transaction" - I'm grateful for that, but that was never at issue...

What just pissed me off was that they hung onto my order, never contacted me or anything until I reached out. Then, they dispatched my order at the same time that they'd have likely dispatched it if I ordered during the 15% off sale.

The standard advice is "give it 30 days and then reach out" - if I took this advice and reached out 30 days in, it feels like I would have learned then that they never dispatched it.

Maybe I slipped through the cracks. Whatever. It just felt pretty shitty to have my order sit until I reached out. It also felt pretty shitty, even though it was only a few bucks, that they didn't pack the HCG brand I ordered. It also felt pretty shitty to see people who ordered and got to use the 15% off code get their shipments on the day or even before I did.

We remember your order and understand that such delays are uncommon. The delay was primarily due to our warehouse being slow to update our support team regarding the requirements for the second parcel, and we sincerely apologize for this.

Regarding the discount code, we recognize that customers who place an order just before a discount announcement may feel they have missed an opportunity. We apologize for any inconvenience this may have caused, as well as for the delay in our communication with you.

Please note that changes to the HCG may occur if stock is limited, although we always strive to ship the same item that was ordered.
On a positive note, we are pleased you confirm that your order arrived safely.
We hope you will continue to shop with us in the future.
 
We remember your order and understand that such delays are uncommon. The delay was primarily due to our warehouse being slow to update our support team regarding the requirements for the second parcel, and we sincerely apologize for this.

Regarding the discount code, we recognize that customers who place an order just before a discount announcement may feel they have missed an opportunity. We apologize for any inconvenience this may have caused, as well as for the delay in our communication with you.

Please note that changes to the HCG may occur if stock is limited, although we always strive to ship the same item that was ordered.
On a positive note, we are pleased you confirm that your order arrived safely.
We hope you will continue to shop with us in the future.

I think you're misunderstanding. It's not that he placed the order "just before" the sale. It's that you waited 10 days, without communication, until there was a sale to ship his order. At which point he may as well have ordered during that period and got the discount. And not just that but then you asked him for more money. What were even his options here?

I'm not going to tell you how to run your business, you clearly do a lot of things right. That said, if it were me in this situation, I'd give him the choice between a 15% coupon for next time or a 15% refund. Read his message again and see how long the list is of things that he was understanding about. It's one thing after the other.
 
When an order contains a large quantity or numerous controlled items that cannot be safely shipped in a single parcel, we must split the shipment into two for the customer's safety and request a second shipping charge. In this instance, we assure you that we do not profit from this additional charge; in fact, the actual shipping cost may exceed what we charge.

Regarding the delay in shipping the order, while we investigated the reasons for the ten-day hold, we did not account for the timing of the order in relation to the discount code offer. Had we been informed that the customer missed the opportunity to apply the discount code at that point, we could have accommodated that request.

We are confident that we can reach a compromise regarding the missed discount. If @buffaloindierock can reach out to our help team with the order number for further assistance.
 
Please note that changes to the HCG may occur if stock is limited, although we always strive to ship the same item that was ordered.

Was the customer informed in any way that it was out of stock before or after shipping? We all know brands are not equal.
 
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