"It sounds like you currently have no process to filter out the bullshit vendors from your marketplace."
I assume you're dismissing the vendor application process screenshot I posted? Let me elaborate further then
Anyway, with DO being the co-founder, he signs off on every application. If it's a vendor we've never heard of, and no big-name source can vouch for them (as being a SOLID, private vendor), they get denied.
I turn to DO's expertise to analyze the photos provided to us.
"How long did it take you to implement a simple feature like removing your shipping information from the site?"
We've had automatic order deletion from the beginning (after 60 days), but we realized this was
stupid. Shipping info now automatically wipes when orders are marked as "Shipped". It can also be manually deleted at any time. Fyi, we launched early last month. The manual deletion feature was up I think within 2 weeks of launch. Up within around
2 days of users requesting it.
Why did we not initially have manual deletion? As you can imagine, this is catastrophic to an order if you delete your info before the vendor ships out your order. We rather you have full control over your data though, at any cost.
To cap this post off. We listen very closely to the community. It's part of the reason we're here. If a source is resoundingly found to be pushing bad product, scamming, etc. They will be banned, and their withdraws HELD. Meaning, funds will be returned to all affected customers. Something no forum could ever do.