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Still waiting for answer. Since 21st of December that's 11 days. 11 days without payment confirmation or shipping ffsHey! Could you please, provide us your order number in PM and we will check your order status. Waiting for your reply, thank you
Hey! We have successfully replied to you in PM, please, check it. Let us know if you will have any questions and have a nice day, thank youStill waiting for answer. Since 21st of December that's 11 days. 11 days without payment confirmation or shipping ffs
www.deuschem.com
info@deuschem.com
wholesale@deuschem.com
Still no payment confirmation. There's clearly something wrong here. Don't give me the "banks are in holiday" BS. Because you guys are taking so much I ordered what I needed from another source and guess what they shipped already.Hey! We have successfully replied to you in PM, please, check it. Let us know if you will have any questions and have a nice day, thank you
Hey, @PnkCy !Still no payment confirmation. There's clearly something wrong here. Don't give me the "banks are in holiday" BS. Because you guys are taking so much I ordered what I needed from another source and guess what they shipped already.
Something fishy 100% going on here. That was my 4th order but I ain't buying from deuschem anymore.
There's no way a delay of **16 days** to receive a payment is normal. No way. If you have internal issues just state so instead of giving this ridiculous excuse. The other source confirmed my payment in 3 days, so it's clearly not an issue from my side as my bank transfer are always instantaneous.Hey, @PnkCy !
Thank you for noticing us about it! Firstly, we would like to reassure you that there is no cause for concern regarding the payments. We are currently handling a higher volume of payments than usual, which can sometimes lead to a slightly longer processing time. Please note that this delay is not solely dependent on our bank but also on the sender’s bank, as the process involves multiple parties. We are actively monitoring the situation and working diligently to ensure that everything is processed as quickly as possible.
Additionally, due to the holiday season, we are experiencing some delays in order processing. This is entirely normal, and we have experienced similar situations in previous years as well. We sincerely appreciate your patience during this busy period, and we are committed to fulfilling your order as soon as possible.
We understand that these delays may cause some inconvenience, and we greatly appreciate your understanding and cooperation. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to support you.
Thank you again for your patience and understanding! Let us know if you will have any questions and have a nice day, thank you!