I have to pay an additional $110 on top of the original $180 for 4 vials bc I wasn’t aware of the issues with the China warehouse at time of purchase and they refuse to ship from a different warehouse.
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I have to pay an additional $110 on top of the original $180 for 4 vials bc I wasn’t aware of the issues with the China warehouse at time of purchase and they refuse to ship from a different warehouse.
And additionally continuing to reship from a warehouse that they know has an exponentially higher risk of seizures is pretty shitty for those of us that don’t want our name continuously popping up at customs.
Oddly I'm in Canada and had 2 packages clear from China in the last 2 months....
1st order and the missed items from that. Just cleared.
I hope they make it right.... But it's unfair to say it's higher when it isn't always that way.
RThoads
Subscriber
@jake69500 you had every opportunity to place the original order with the EU or even the USA domestic warehouse.
You made the choice.
Risk vs reward. You stated that you already had multiple re-ship attempts so it sounds like the source ALREADY did a lot for you (and ate the cost at a loss to them).
I read your post as a compliment to the source because it proves the source did and is trying to work to make things good for you -- re-ships already sent (you state), then an offer that you can pay the cost difference to get ANOTHER re-ship from the Premium EU warehouse etc.
Looks like you are getting a lot of attention, service, communication, and the source is going out of their way to work with you.
Research and reading would have shown you there are risks shipping from Asia -- it has been discussed at great length in this thread alone.
Also, the terms clearly state reships come from he SAME warehouse where the original purchase was made (this is because the different warehouse function separately and have different operational costs etc -- it is not special just for you).
See point #9 in the terms below (see quote). This has been posted and discussed MANY times. And, recently you can see a lot of discussion regarding increased seizures which lead to the company moving to Europe as the new main warehouse.
Thousands of customers a week across multiple boards world-wide, and where are all the other thousands of complaints?
What makes you so special?
Why do you get re-ship fro a different warehouse?
why do you get to pay china prices/discounts but get premium EU service?
We would all do it your way -- order from china, get china discounts, and then demand premium shipping for a different warehouse -- and the source would make nothing; this is business NOT a charity.
IF there is an option to pay the greater cost for the EU re-ship, then pay it and get the re-ship (a very kind and generous offer on Basicstero's end since they have already sent a re-ship and already upheld their obligations and promises).
You clearly state the source already shipped you multiple packs for this order (as is agreed in the terms, they did their end and sent the re-ship at their own cost).
You made the choice.
Risk vs reward. You stated that you already had multiple re-ship attempts so it sounds like the source ALREADY did a lot for you (and ate the cost at a loss to them).
I read your post as a compliment to the source because it proves the source did and is trying to work to make things good for you -- re-ships already sent (you state), then an offer that you can pay the cost difference to get ANOTHER re-ship from the Premium EU warehouse etc.
Looks like you are getting a lot of attention, service, communication, and the source is going out of their way to work with you.
Research and reading would have shown you there are risks shipping from Asia -- it has been discussed at great length in this thread alone.
Also, the terms clearly state reships come from he SAME warehouse where the original purchase was made (this is because the different warehouse function separately and have different operational costs etc -- it is not special just for you).
See point #9 in the terms below (see quote). This has been posted and discussed MANY times. And, recently you can see a lot of discussion regarding increased seizures which lead to the company moving to Europe as the new main warehouse.
Thousands of customers a week across multiple boards world-wide, and where are all the other thousands of complaints?
What makes you so special?
Why do you get re-ship fro a different warehouse?
why do you get to pay china prices/discounts but get premium EU service?
We would all do it your way -- order from china, get china discounts, and then demand premium shipping for a different warehouse -- and the source would make nothing; this is business NOT a charity.
IF there is an option to pay the greater cost for the EU re-ship, then pay it and get the re-ship (a very kind and generous offer on Basicstero's end since they have already sent a re-ship and already upheld their obligations and promises).
You clearly state the source already shipped you multiple packs for this order (as is agreed in the terms, they did their end and sent the re-ship at their own cost).
Here are some details about the store, ordering, payment, shipping, discounts, terms and conditions:
As stated in the Introduction, Basicstero is the direct store of the Pharmacom Labs company, which means there are no re-sellers in the chain.
Please read the introduction for more details about our company, quality, and great products.
ABOUT THE SECTIONS OF OUR STORE AND THE DIFFERENT WAYS OF DELIVERY
The main page of our store is basicstero.ws
By default you enter the international section (warehouse) of our store.
Generally, we have 3 sections/stores.
The International worldwide section is meant for our customers worldwide. We can ship to any country of the world. If you place your order in this section, we ship your order directly from our production facility in China; thus, you are guaranteed to get 100% authentic Pharmacom products at the best price. However, by shopping through Basicstero you are always guaranteed 100% authentic products from any of our sections!
The prices in the international section are the lowest as compared to the 2 other sections, because we bear no additional expenses for transport of our products into domestic warehouses, issues with customs, and paying our employees for all risks and reshipping, etc. Prices for genuine Pharmacom products cannot be found lower elsewhere; here in the Basicstero international section we provide the lowest prices! Also, we often organize different promo offers in this section!
NOTE FOR USA CUSTOMERS: if you place your order with delivery to the USA in the international section we will reship your order for the second time free of charge if it is seized by customs (one free re-ship with proof of seizure)! There is also an option for discreet shipping at no extra cost.
The EU domestic is meant for the customers from the European Union and also ships to the USA, Canada, Australia and other countries.
This is a good option for US customers to get products at cheaper prices (compared against our US domestic prices) and with high delivery success rate into regions with tough customs. If you place an order in this section, it will be shipped out from within one of the EU countries! We provide delivery guarantee and will reship your order for the second time free of charge, if any seizure, etc. occurs.
The US domestic section is meant for customers from the USA who want to get our products as soon as possible and without seizure risk.
At times stock may be limited and/or sell out quickly – please watch for posts and announcements regarding re-stock.
Please note, if you are waiting for some items that are out of stock (such items will have a "notify" instead of a "buy" button), click on the "notify" button and enter your e-mail; when this item is restocked you will be immediately notified.
BEWARE OF SCAMMERS! ALL ORDERS SHOULD ONLY BE PLACED AND PROCESSED THROUGH THE CHECKOUT IN OUR OFFICIAL STORE!
OUR TERMS AND CONDITIONS
Terms and conditions may differ depending on which section of our store you place the order. Please read the "TERMS" and "FAQ" in the section of our store where you are going to place an order! However, there are common conditions as follows:
1. Orders may only be processed through our store via the site checkout.
2. Once you have placed an order, you will have 5 days to make a payment and submit the payment information into your account. If you fail to do so, your order will be automatically deleted after 5 days.
3. When using WU or MG as payment option you should use your real name and ID information to be sure you will be able to withdraw your funds in case of any issues. Otherwise we take no responsibility for loss of your funds.
4. After you placed an order you will receive an e-mail order confirmation, which will include your order number, specification of your order and order total as well as payment info.
5. Order cancellations after the payment has been processed are not accepted. We do not refund funds for any reasons including but not restricted to the following cases:
a) you paid for your order, but changed your mind
b) your order has been seized.
6. When you have received your package, you are obligated to take video of the unpacking process to be used as evidence in the event of any issue or dispute. Without this documentation we will not be liable for any complaints (missing or damaged items, etc.); this is because without proof we are not able to determine whether a complaint is legitimate or if, in an attempt to scam us, it was staged and did not occur until after the package was received.
7. If you have received a parcel with damaged items, we will ONLY reship those specific damaged items (provided that you can provide evidence of the unpacking and the damaged items as described in term 6 above).
8. In case of a seizure, orders to the USA are reshipped for the second time free of charge, if seizure or loss are obvious. If tracking number says - delivered, we shall not be liable for any losses, unless you have other trustworthy evidences of a seizure/loss (photo of seizure letter, etc.). Reshipping of a seized/lost package occurs no earlier than one month after the first package has been shipped, unless trustworthy evidences are provided earlier.
9. In case of a seizure, orders placed in our international warehouse are reshipped only from the same warehouse. Reshipping from domestic warehouse is not possible.
10. Orders to Australia, Canada and Europe placed in our international warehouse will be not reshipped in case of seizures! If you are from one of these regions we highly recommend you to choose a discreet shipping.
11. If you haven`t claimed your package for some reason within the due time span and it is shipped back, we shall not be liable for any losses; Unclaimed packages are not reshipped.
12. Please double check the information you submit to us. We shall not be liable for any misdelivery due to inaccurate information. If any wrong information or mistakes in receiver’s address are provided then the mistake is not our responsibility. We assure you that all necessary information in its entirety is accurately forwarded to the postal service.
PAYMENT OPTIONS
For now we accept (please see news and announcements for any update and/or changes regarding accepted payment methods):
Bitcoin, Ethereum, LiteCoin, BitcoinCash, Dash, Ria, WU, and MG.
NOTE: Cyptocurrency is preferred and as such you get a discount in our international section when payment is made using an approved cryptocurrency (the discount will be automatically updated and visible in your cart when you select a currency for payment).
For all other payment types (WU, MG, and Ria) we have a minimum limit of $300; If your order is below $300 you will not be able to choose from the WU, MG, or Ria payment options.
UPDATE: news announcement from 08 Aug 2018
Due to delayed transactions and increased number of rejected "on hold" transfers we have to stop MG transfers for a while.
Western Union is available for payments, but to avoid issues mentioned above we limited the min. order for Western Union to $300. This condition is coming into force for all warehouses.
Please use bitcoin and other crypto for smooth and fast order processing!
ABOUT DISCOUNTS
We often provide discounts of different types, so follow our thread and announcements to get all news! I will create a post and publish news, including current promos, etc. as needed!
1. Independent of which section of our store you place an order you get 5% discount for orders over 500$ (excl. shipping cost) (or 500 EURO for the EU domestic section) and 10% off + free shipping for orders over 1000$ (excl. delivery) (or 1000 EURO for the EU domestic section)!
2. If you pay with bitcoins (or some other cryptocurrencies) you get 10% off in our international section and 5% off in our EU domestic section.
3. We provide up to 15% discount for all professional and competing athletes and for all military! However, we will ask you to provide to our mail evidence if you claim to get this type of a discount!
4. We provide many discounts including lifetime discounts for our devoted and constant customers (attached to the customer’s account in our stores -- each section is independent)!
All our customers can get the following discounts:
Discounts for US domestic warehouse:
1.) 5% bitcoin discount (applied only if you pay with any cryptocurrency)
2.) 5% lifetime after 10 completed orders
3.) 10% lifetime after 20 completed orders
4.) 5% for orders over $500 (before shipping)
5.) 10% for orders over $1000
6.) up to 15% for competing athletes and militaries
7.) Referrals system - you get 5% store credit of all orders placed by all of your referrals. Personal referral link should be used. Its available for each customer in personal account - dashboard - referrals.
***Discounts can sum up to a maximum 15% limit for US domestic warehouse.***
Discounts for International warehouse:
1.) 10% bitcoin discount (applied only if you pay with any cryptocurrency)
2.) 5% lifetime after 5 completed orders
3.) 10% lifetime after 10 completed orders
4.) 15% lifetime after 15 completed orders
5.) 5% for orders over $500 (before shipping)
6.) 10% for orders over $1000
7.) up to 15% for competing athletes and militaries
8.) Referrals system - you get 5% store credit of all orders placed by all of your referrals. Personal referral link should be used. Its available for each customer in personal account - dashboard - referrals.
***Discounts can sum up to a maximum 40% limit for International warehouse.***
THE REFERRALS SYSTEM
To participate in our referral system, you need only to invite new customers by using your personal reference link, which you find in your account >> dashboard >> referrals.
Send this link to your friends/colleagues, etc. After a new customer signs up he will be your referral!
For each order made by each of your referrals you get a reward equal to 5% of the order total of your referral. Your reward will be transferred to your account only after your referral`s order is paid and shipped!
There are no limits here! You can invite as many referrals as you want.
Here is an example if you invited 3 people:
Person 1 placed an order worth 300$. Your reward would be 300 * 5% = 15$
Person 2 placed an order worth 150$. Your reward would be 7.5$
Person 3 placed an order worth 800$. Your reward would be 40$.
Your total profit for all 3 referrals would be 15+7.5+40=62.5$
If these referrals place the same orders after say 2 weeks, you will receive 62.5$ again on your account!
With enough referrals you may not have to pay for gear at all! Make our store work for you!
IMPORTANT NOTE
Please read the "TERMS" and "FAQ" sections on the Basicstero website for more details.
Also, please be sure to follow the "NEWS" section on the Basicstero site for any updates to these terms, news, promos, and other important announcements.
RThoads
Subscriber
Basicstero already did make it right.
Terms state one free re-ship from the same warehouse as the original order.
This has been posted, discussed, and is in the terms here and on the website -- its been this way for years! This customer made a choice and now wants a different service than for that which he paid.
The guy bitching has admitted there was such a re-ship.
So the source already did it's part. I Am not even sure by the posts, but maybe multiple re-ships? Regardless, the source kept its promise and clearly did a re-ship.
THEN, it sounds like the source went above and beyond and offered another solution.
Therefore, Basicstero's integrity is proven by this customer's own posts; now, lets see if the customer will also have integrity instead of just bashing a source that already kept it;s end of the deal, attempted solutions at the sources expense, been in communication, and has offered additional options/help.
I think the source should make it known when ordering that a warehouse, that typically had a relatively high success rate through east coast customs with stealth shipping, has had some sort of issue with their shipping methods leading to a drastically higher number of seizures. Whether that be an email or a warning when ordering so the costumer can make a better informed decision on which warehouse to use. I was not aware of the issues/risk of ordering from the China warehouse. I assumed having ordered from the source before, I shouldn’t have to check meso rx or other boards that they aren’t having shipping issues.
RThoads
Subscriber
you should always stay up-to-date with all possible info when it comes to this "lifestyle."
Not just in regards to this specific source, but in general, about any and all potential sources as well as any recent legal info or even health info/research.
The source has thoroughly communicated that there is a greater potential of seizure from Asia compared to the other warehouse options. Even the news on the source's website explain the need to transition to Europe recently.
Also, details of re-ship policy are clear in the source's terms (available on all boards and on the source's website).
Finally, pure logic itself would allow you to know there is greater risk from China (or why would there be most expensive premium services).
Look man, I could be a lot harder on you (and maybe you need someone to be) but you would just think I am arguing.
But I am not trying to break your balls or give you a hard time.
I'm trying to help you.
You have to do something on your end, your part, to at least read terms and stay up with news etc.
Again, to be clear, with ANY source.
This is not the lifestyle of hobby to take anything for granted.
Stay up to date and current and actively research so you make informed choices.
If anyone is going to give details and spoon-feed you it is me -- no one else would because they just do not care.
But in your case, everything is as usual, there is always a greater risk of seizure for Asia even on the east coast. You are not the first one ever to get seized.
This is not new and not unique to any one source.
And, as I said before, it has all been talked about in great lengths -- not at all difficult to find such info.
IF the source was generous enough to make a compromise AFTER they already sent free re-ship(s), then work with Basicstero and get the deal done.
I just do not understand how you bash a good source that did everything it promised, sent free re-ship at their expense, continues to communicate with you, and even offered another option.
Basicstero is already going above and beyond to make up for your lack of effort regarding making the most informed choice you could have made.
If it were myself, I would be appreciative, work out a deal to get yet ANOTHER re-ship, and say THANK YOU to the source for being willing and generous to find a solution just for you after they already fulfilled their obligations.
It's kinda true....
There is a certain time period a year where customs is nuts. I know when to avoid ordering.
Believe it or not, my reship I had in January was from July of last year.
Just because I wanted to make sure I'd get my package.
Kinda a hard trade off in all things.
But there is risk to importing you have to be aware of.
There is a certain time period a year where customs is nuts. I know when to avoid ordering.
Believe it or not, my reship I had in January was from July of last year.
Just because I wanted to make sure I'd get my package.
Kinda a hard trade off in all things.
But there is risk to importing you have to be aware of.
Pharmacom Helper
Subscriber
Have a nice day Folks!
Pharmacom Support
Pharmacom Rep
Athlete team Pharmacom Labs.
Height 178 sm.
Weight 94 \106 kg.
Biceps 47 sm.
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Waist 90 sm.
Champion Arnold Classic Europe 2018 (juniors).
Champion of Russia 2015/2017 (juniors).
Champion Grand-Prix Russia 2018 (juniors).
Height 178 sm.
Weight 94 \106 kg.
Biceps 47 sm.
Quadriceps 70 sm.
Waist 90 sm.
Champion Arnold Classic Europe 2018 (juniors).
Champion of Russia 2015/2017 (juniors).
Champion Grand-Prix Russia 2018 (juniors).
These were conditions of our international warehouse. As per conditions reshipping is guaranteed only once, if a seizure occurs. It is written in large red letters right on the checkout page, where you specifically confirm that you agrees with these conditions, otherwise you can not proceed forwards and checkout. If you do not agree, we do not force to place orders. Despite this we always do more than we have to as per conditions.
Everything was fine with shipping from China for years. About 10% of seizures. At some periods more, like within New Year holidays. This is exactly what happened this year. Seizures increased in the end of December and within January. We though this is holidays-related and temporarily. In February there were new year holidays in China and we did not ship half of the month. After new orders were shipped we started getting more complains about seizures. I personally mentioned it on this board, that number of seizures from China increased lately.
And yes, we offer reshipping from China, but in our most discreet form, which has higher success rate than non-discreet way. On top of this we try some new things, so we have much hope that newly reshipped orders will pass through with the new revised shipping way. We will see.
Finally, just to make it clear for all. All newly placed orders are no longer shipped from China. If you order from Our international warehouse, we ship your order from Europe with minimum seizure risk.
Pharmacom Support
Pharmacom Rep
Don't worry, everything will be fine, we will do our best to help.
Update regarding our promotion:
since promo was running for all payment options, our receivers for Western Union/MoneyGram transfers ran into limits and can not pick up payments in February at all and many just get refusals from WU for numerous transfers within short period.
Due to this we have no other choice than limiting our promotion by cryptocurrency only. Starting from now free promo items will be offered only for orders paid by bitcoin or altcoins (BCH, LTC, ETH,DASH).
Additionally, we have to apply new limits as following:
MoneyGram: 300$.
Western Union and Ria Money Transfers: 200$.
If your order total is below 200$ you can pay by cryptocurrency only.
We are sorry for inconvenience, however we have to take these measures, otherwise many of our customers get real headache running back and forth, canceling transfers, waiting for refunds, re-sending payments with new extra fees and so on. Our measures are only intended to make your experience with us as much flawless as possible.
To ensure fastest shipping of your order please use cryptocurrency. Here is our bitcoin tutorial with screenshots
since promo was running for all payment options, our receivers for Western Union/MoneyGram transfers ran into limits and can not pick up payments in February at all and many just get refusals from WU for numerous transfers within short period.
Due to this we have no other choice than limiting our promotion by cryptocurrency only. Starting from now free promo items will be offered only for orders paid by bitcoin or altcoins (BCH, LTC, ETH,DASH).
Additionally, we have to apply new limits as following:
MoneyGram: 300$.
Western Union and Ria Money Transfers: 200$.
If your order total is below 200$ you can pay by cryptocurrency only.
We are sorry for inconvenience, however we have to take these measures, otherwise many of our customers get real headache running back and forth, canceling transfers, waiting for refunds, re-sending payments with new extra fees and so on. Our measures are only intended to make your experience with us as much flawless as possible.
To ensure fastest shipping of your order please use cryptocurrency. Here is our bitcoin tutorial with screenshots
Code:
https://int.basicstero.ws/index/bitcoin
You mean our illegal substances could be taken from us??!
Yeah near the fall is usually when pangea goes down too I think
Oh I was looked after! Everything cleared for me...
DavidW23
New Member
Does anyone have experience with the SP Labs HCG from the EU warehouse? Wondering if it’s worth waiting a month for the Pregnyl hcg in domestic..
Pharmacom Helper
Subscriber
Hey Folks!
stairbuilder
New Member
If Pharma didn't think there was a problem before the holidays and the seizure rate was less than 10% why were there already plans to stop shipping from the Chinese warehouse and make the main one in the UE? The reason given was because of the "increase in seizures from the Chinese warehouse." Unfortunately I didn't see that before I placed my order. Think you might want to rethink the way you are responding to these and this info was important enough to put a popup during checkout to warn us.
I have been using Pharmacom for well over a year. Placing 1-2 orders per month over 20 orders in total with each order being shipped in multiple packages. Never had a seizure. Now I have had 6 out of 9 packages seized that I ordered before the chinese new year. Half shipped before and half after. All were placed in 2 or 3 days to take advantage of the sale. The only things that have made it through are the labels to replace stealth packaging and some clen. All anabolic orals and oils have been seized. Seven out of 9 were pulled into customs opened and inspected. No idea why they let the clen through. I really see no reason to have it reshipped from China when the seizure rate on my last 4 orders equates to almost 80%. I would think that something like store credit could be offered in one of the other warehouses.
I am waiting to receive letters from customs on 2 other packages and then I will make contact and see what happens. Been happy with the products I have been getting and always recommended Pharmacom. We'll see how this goes.
Pharmacom Helper
Subscriber
yes? it can be pips...
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