How reshipments work? Should I see updates for shipping and tracking in my dashboard? I was told I was reshipped last weds. Is there any way I can get info instead of ‘I’ll get back to you’. I’m hoping for a confirmation mail? 8)
How reshipments work? Should I see updates for shipping and tracking in my dashboard? I was told I was reshipped last weds. Is there any way I can get info instead of ‘I’ll get back to you’. I’m hoping for a confirmation mail? 8)
From my experience, a new pack is sent out that will have the exact same items as the original order (you are not able to make changes).
I have never heard of an update on the dashboard for re-ships.
They simply hear your request, review it, and if it is legitimate that you need a re-ship the warehouse is issued orders to send a replacement pack.
In most cases the customer may hear from whomever they were communicating with that a reship was agreed upon, but in some cases I have seen it simply sent out, nothing else said, after the confirmed the situation qualified for a re-ship.
Lost packs are rare and seized is even less common, so they are all handled on a case-by-case basis by an individual -- not automated like orders.
Of thousands of packs, only a few get lost, so it is simply handled individually by a human NOT via computer program or automated system.