I've replied, please give a look on order to solve the situation. Where are the tracking number where is the personal account page in order to find messages with tracking number?
MESO-Rx
Anabolic Steroids
MESO-Rx Sponsor Pharmacom Labs officials and our Basicstero.com store
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I've replied, please give a look on order to solve the situation. Where are the tracking number where is the personal account page in order to find messages with tracking number?
RThoads
Subscriber
Thanks for following up and letting peopel know the source does follow-through with what it says.
Delays were a result of world-wide historic level never before seen situations.
It seems things are starting to return to normal now
Hopefully everything is smooth moving forward and all this chaos in the wolrd will be behind us all.
Klimmzugernie
Well-known Member
That's pretty good to hear. Looking forward to get caber, exemestane, sustanon, bolde and npp from w1 for my upcoming bulk cycle.Thanks for following up and letting peopel know the source does follow-through with what it says.
Delays were a result of world-wide historic level never before seen situations.
It seems things are starting to return to normal now
Hopefully everything is smooth moving forward and all this chaos in the wolrd will be behind us all.
Been waiting for my order since 2020-03-23.
Placed another order few days ago because they claimed they can ship to EU countries but with additional shipping fees (double the price). So I wonder when both orders will be send out?
Good thing I ordered raw powder from Wuhan (where covid started), otherwise I would have had boobs as big as Pamela Anderson by now.
PM'ed Pharmacom support hope you have more information on this. And please stock on EU sustanon even before covid it was always sold out. Higher dosed Test was never on stock for EU :S
Placed another order few days ago because they claimed they can ship to EU countries but with additional shipping fees (double the price). So I wonder when both orders will be send out?
Good thing I ordered raw powder from Wuhan (where covid started), otherwise I would have had boobs as big as Pamela Anderson by now.
PM'ed Pharmacom support hope you have more information on this. And please stock on EU sustanon even before covid it was always sold out. Higher dosed Test was never on stock for EU :S
It is about warehouse 1. For it we use an alternate shipping way, which is more expensive and available for shipping within EU only. We ship pending orders really soon. I can not provide time publicly for obvious reasons.
W2 can ship to EU by regular post without any issues. We checked, almost all pending orders from W2 to EU have successfully landed. Just a few still on the way.
Pharmacom Support
Pharmacom Rep
Mohamed Elemam - PRO athlete team Pharmacom Labs.
Link to Mohamed's instagram profile, follow the news.
www.instagram.com/elemam_mohammed_/
Link to Mohamed's instagram profile, follow the news.
www.instagram.com/elemam_mohammed_/
Sorry sir but I haven't any reply since saturday.
And honestly the reply of saturday is not an answer.
Pharmacom Support
Pharmacom Rep
Hi, we apologize for the inconvenience, please do not worry, I answered you.
RThoads
Subscriber
If your inquiry is in regards to regarding specific (private info) such as your account and/or a specific order details, please use the "contact us" form on the source's site for the most direct and efficient way to reach customer service.
Pleas see this quote below for more details on contacting the source directly:
Tip/Advice for everyone:
For specific account and order related inquiries please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.
Code:https://int.basicstero.ws/index/contact
***Be sure to check your spam folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.
Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
This is a big World-Wide company; Reps/PR/Marketing people are mostly busy relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
(it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons
Also, please, for your own safety never state any personal information in a public post.
The "contact us" form is the most direct form of communication regarding accounts and orders.
NOTE regarding tracking (which is a common inquiry I see daily across various boards and PMs):
In my experience, usually tracking is NOT uploaded until a pack leaves the warehouse country and passes outgoing (origin nation's) customs.
In my opinion this usually takes approx a couple weeks for intl packs.
Please be patient and try not to ask customer service for tracking info -- tracking will be uploaded to your dashboard when it is available and authorized to be given out.
A source has no control over the postal service nor if packs are accurately scanned/updated within the postal system (once the pack is shipped, a source can only see what tracking shows you -- just like if/when you mail something to someone).
Keep in mind you can check the status of your order on the Basicstero site by loging into the warehouse where you placed the order and navigating to your
dashboard >> orders >> select the order you would like to see.
IF tracking has been uploaded to your account it will appear there in the order details section.
NOTE: Looking for additional advise regarding your cycle, PCT, blood work interpretation and so on?
Our specialist can help you:Please do not use this email for orders related questions; they will be ignored.Code:dr.pharmacom@protonmail.com
I hope these tips and info are helpful
However if you simply have a general question (not private or account / order specific) such as about a product, how to use the website, about the difference with warehouses, etc.
Feel free to private message me and I will do my best to answer your question. I'll be on and off here for a few hours today
If your inquiry is in regards to regarding specific (private info) such as your account and/or a specific order details, please use the "contact us" form on the source's site for the most direct and efficient way to reach customer service.
Pleas see this quote below for more details on contacting the source directly:
However if you simply have a general question (not private or account / order specific) such as about a product, how to use the website, about the difference with warehouses, etc.
Feel free to private message me and I will do my best to answer your question. I'll be on and off here for a few hours today
Dear RThoads,
I know the "contact us" function
I've used in the past, since 2017 and even in the recent past, but the last 3 requests are lost in space since almost 3 weeks.
And yes, I've seen, spam folder, personal message and other place too, almost 10 times a day, every single day, since march of 2020.
So I've contacted the PSupport here in hope to have an answer to a single little question.
But at the moment, still no answer, or better, still not an useful answer.
Thankyou for the help sir, but honestly I need a little more advanced and useful help.
As soon
RThoads
Subscriber
Dear RThoads,
I know the "contact us" function
I've used in the past, since 2017 and even in the recent past, but the last 3 requests are lost in space since almost 3 weeks.
And yes, I've seen, spam folder, personal message and other place too, almost 10 times a day, every single day, since march of 2020.
So I've contacted the PSupport here in hope to have an answer to a single little question.
But at the moment, still no answer, or better, still not an useful answer.
Thankyou for the help sir, but honestly I need a little more advanced and useful help.
As soon
Sure no problem-- i understand. I am just trying to help
I wish I could take care of it for you.
Maybe try the "contact us" from another different email or something? I am not sure what techinical issues could be blocking the email. If/when I get a chance to talk to the source, I will ask if "contact us" is working or if it is down.
Also, one last thing, keep in mind that PSupport (the one that checks these discussion forum sites) and others most likely are NOT native English speakers (mostly like he speaks Russian or another Eastern European language).
I'm not sure if that matters but sometime it may cuase some confusion in communication.
I hope all gets worked out for whatever you need.
mairomaster
New Member
@Pharmacom Support
W1 has been having limited stock for many months now. For example no Test E, no Test C in vials (ampules only), etc. When would those products be back in stock?
Also would it be advisable to order from W2 instead, considering I live in EU?
W1 has been having limited stock for many months now. For example no Test E, no Test C in vials (ampules only), etc. When would those products be back in stock?
Also would it be advisable to order from W2 instead, considering I live in EU?
Sure no problem-- i understand. I am just trying to help
I wish I could take care of it for you.
Maybe try the "contact us" from another different email or something? I am not sure what techinical issues could be blocking the email. If/when I get a chance to talk to the source, I will ask if "contact us" is working or if it is down.
Also, one last thing, keep in mind that PSupport (the one that checks these discussion forum sites) and others most likely are NOT native English speakers (mostly like he speaks Russian or another Eastern European language).
I'm not sure if that matters but sometime it may cuase some confusion in communication.
I hope all gets worked out for whatever you need.
Ok, finally I've followed your suggestion, I have wrote to basicstero support through "Contact us" and with a more secure different email address.
Now we will see if I can solve something.
Thankyou.
Maybe it's time to stop the bullshit bodybuilder photos until you guys actually start start shipping gearMohamed Elemam - PRO athlete team Pharmacom Labs.
Link to Mohamed's instagram profile, follow the news.
www.instagram.com/elemam_mohammed_/
They shipped my order from W1 few days ago.
the shipping costs are a lil bit more expensive but that's reasonable for the current situation.
Hi Tashin, sorry
Are you in EU or US?
It's a new order or an old one (before or during covid?)
Pharmacom Support
Pharmacom Rep
Hi, don't worry, we are doing our best to make customers happy, soon, everything will be fine.
Pharmacom Support
Pharmacom Rep
Hi, I answered you in private messages.
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