From today
If you send an email about crypto payment confirmation and don’t receive a reply within 24 hours or you receive a stupid answer please email me about it and the assistants will be punished accordingly until all this communication problems are solved for good.
Same for tracking number if it’s ready and not sent to you in time and you waited and then requested it and you found out it was available days ago, inform me about it. Tracking will be sent to you within 24 hours from the day it’s available.
Same for marking and identification if you requested it and you haven’t got a reply within 24 hours. Email me about it.
Same for unsolved issues if they haven’t got sorted out within 48 hours.
Email for reporting communication issues and customer service unsolved issues is
tracy@sigmachemical.com.cn