You are purposely misleading what i said, we saw your account, im not speaking about our backend, im speaking about your customer payment zone, where obviously there is a different QR and code given than the one you posted.
Lets do this you write EVERY SINGLE question you want me to answer, but i will post how the order looked from INSIDE your account and from our backend (since every personal info is erased i can show this without breaking the rules), or are you afraid of me showing this?
Top pic: the pic you uploaded, bottom pic an screenshot from the video record from inside your own customer profile, addresses don’t match, QR code doesn’t match, in the video Panda reloaded the website again to show that it wasn’t edited.
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Now this is our backend section, every personal info has been erased from your side, i even censored the raws, as you can see on the top left (this is also a screenshot out of a screen record) you can see that it matches with the one that we showed from your customer account
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Now the facts:
if we were hacked you are the only account that posted about it out of thousands of orders.
I won’t speak about if you were compromised since you are rejecting that option all the time.
Those are my statements, i erased every personal info so i can upload this, the members can be the judge.
Panda will answer your questions tomorrow since he’s the boss, but from our side everything has been cleared.
I'm not rejecting the idea that I have/had malware, i'm just not convinced that it would also change the order URL or that whoever is behind it would go the extra lengths of making a protonmail account to send that "order confirmation" email.
Those screenshots prove nothing that I didn't already write in my very first post. Yes I placed an order, yes that order number was emailed from the legit PPL email address - This thread is not about that. It is about why I was forwarded (on the PPL website) to a different order number that contained a different BTC address.
I'll write my questions for you/PPL below.
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A. You said you have had a bunch of new accounts make complaints -
1. What complaints have you had
2. How many separate accounts
3. How many orders are they relating to
4. Over what timespan is this?
Can you show us the screenshots of all of these with expanded timestamps? Of course censor any doxing information.
B. Did you [ollie] take the below screenshot?
C. Why did you [ollie] lie and say that I had emailed [relating to my order] earlier than I had? The above screenshot as mentioned in my original post, proves that I was telling the truth and that you straight up lied.
D. Have you looked into the payment/order number 041026682648504?
E. Does PPL's website keep a log of every URL a user goes to including incorrect/wrong ones? If so you can cross reference those order URLs with legitimate orders to see if there are any that do not pair up?
You can also check the order URL that I paid via and see that it did not have an error code when I visited it.
If not then it might be an idea to start logging this for future security.
F. For taking the screenshots that were posted showing my account order just above, did you re-activate the legitimate order URL ending in .com/shop/payment?code=210729020421630? When I tried visiting that link I think yesterday, it was unavailable/error.
If you reactivated it, maybe you can reactivate the other order if it exists in your system?
G. How many people have access to the server that hosts everything and/or the BTC/order software?
H. How long have those people had access to those?