About the policy of free re-issuance of parcels detained by customs. If the parcel is detained by customs, we promise to re-ship it free of charge. We do not accept refunds for customs detention because it will cause us more losses. We will lose the shipping fee and the entire product cost. If you choose to refund, we can only refund 50% of the fee. I hope all members and friends can understand. If the parcel still has customs problems after the second re-issuance, we will choose to refund the full fee.