First of all, for this problem, the first package passed the customs and was updated and sent to you. The first time the Courier sent the package, it may be because you provided the address or the Courier sent it to the wrong place. Then you contacted the Courier to change the address, resulting in the loss of the package. This is not caused by our problem, and we will not bear any loss on this order in principle. But for this problem, we can send 50% of the products to you again for free, and we will bear part of the loss.