I’ve been a customer of Stan’s for years now. Yes, previously he was an absolute rockstar. He has been fighting through some trying times for over a year now. If you’re looking for instant responses, confirmations, and shipping details, I would look elsewhere for the moment. I hate to write this but it’s been about every other post. Stan has been great and has integrity unlike so many other UGL’s we have saw here at Meso. I think we have all told him to take care of himself first but he is a stubborn sob. If you haven’t heard back in about week then I would say come and get some insight. Understanding this process before you order may take some anxiety away. God bless you meatballs.