Okay so I feel like I have to chime in with my 2 cents on this entire situation. I've ordered from PEP a few times, he has always had stellar customer service, this is generally accepted as true even on this board and is not the issue with PEP.
The real issue seems to be accusations of PEP supplying "dirty gear." I'm going to share my experience with his product. I am currently using his gear for my first cycle, and let me tell you, the first pin was a DOOZY. Now my injection technique is pretty much flawless before I started the cycle, as my job requires it to be. The PIP I had after my first injection was almost unbearable. It was in my right glute, it swelled terribly, and was red (a large area that spread for a couple of days and then subsided). I however did NOT have any kind of fever. This is important as a fever is basically a prerequisite for diagnosing an infection in a person with a healthy immune system.
Now the subsequent injections were also painful, but as I pin the same sites more, the symptoms become less severe. I pinned my left glute on monday, it doesn't bother me at all right now, I am on the 7th week of my cycle.
This information has led me to believe there is something in PEP's gear that my body identifies as foreign and is irritating. This does not necessarily mean there is a contamination. Dr Jim (I believe that is his name if I remember correctly) basically spelled out why the lab test done on PEP's gear is not to be trusted as scientific proof of a contamination. Accusations of PEP having "dirty gear" are unsubstantiated in my opinion.
Now while I have never received any gear with floaters, I have no reason to believe the people who reported having them are lying. The grey stoppers seem to work fine for me and produce no floaters, and I use an 18g pin to draw up gear. If there are floaters that are not stopper-related, this is obviously a serious issue.
PEP's attitude on the board as of late has not exactly been professional, to put it lightly. I would hold him in a higher regard if he had risen above the "shit" and portrayed himself a little more businesslike. He is human after all, but if it was my business at stake, I would have handled the situation much differently.
Long story long, I will always keep my ear to the ground for other reliable UGL's, but as of right now, in my own limited experience and opinion, PEP is still g2g.